Application Support Engineer

• Administer and provide ongoing support for enterprise applications, including behavioral health systems and financial platforms
• Configure system settings, security roles, workflows, and templates to align with user requirements
• Troubleshoot application-level issues across clinical, operational, and financial systems to ensure seamless functionality
• Manage vendor relationships, including support tickets, system upgrades, and release testing
• Develop and maintain integrations using APIs, data feeds, and flat file processes, ensuring efficient data flow across systems
• Conduct SQL queries for reporting, validation, and troubleshooting purposes
• Collaborate with teams to translate clinical and operational needs into technical solutions and system configurations
• Support downstream tools such as Power BI, dashboards, and operational reporting to enhance data accessibility
• Document processes, integrations, and system behaviors to provide clarity and reference for stakeholders
• Participate in change management activities, including testing, training, and go-live support for new system features

• Minimum of 5 years of experience in enterprise application administration and support
• Proficiency in working with EMR/EHR systems and HRIS platforms
• Strong knowledge of SQL querying, scripting languages (e.g., Python, PowerShell, JavaScript), and ETL processes
• Familiarity with APIs, middleware tools, and custom integration logic
• Understanding of healthcare workflows, compliance requirements, and role-based access controls
• Ability to collaborate with cross-functional teams, including clinical, quality, finance, and HR stakeholders
• Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent relevant experience

Certifications in healthcare IT, database systems, or data analytics are a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan