Application Support Engineer Job at Bringg

Job Description

Bringg is building one of the most complex online platforms in global e-commerce - a mission-critical system that processes hundreds of millions of transactions annually for some of the world’s biggest brands. Our platform combines advanced algorithms, AI-driven decision-making, and distributed architectures across a broad spectrum of modern technologies. Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.

Job Responsibility

Handling both customer support and technical support questions from Bringg customers
Provide exceptional support services to both technical and non-technical users
Deep investigation and root cause analysis into reported issues using a variety of tools
Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
Escalating issues to R&D and reporting bugs
Communicating and coordinating issues affecting customers
Validating issues and performing functional testing to validate fixes that relate to cases
Develop a strong understanding of Bringg and its components
Understanding customer needs including relevant features and configuration requests
Manage production incidents including communicating to internal and external stakeholders
Reporting on customer performance and monitoring usage to assist with implementation and support activities
Assist in knowledge transfer and documentation across the company and to our customers
Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Requirements

2+ years experience in L2 or L3 application support
Proven experience using SQL at an intermediate level
Proven track record working with REST APIs
Experience with providing technical and application support for Web & Mobile platforms
High level of English (a must!) with both strong written and oral communication skills
BS degree in Computer Science or related technical field (advantage)
Customer-oriented with customer-facing experience
Experience working in operationally critical environments in high-pressure situations
Must be located in Ukraine

What we offer

Home Office Setup: $500 home office equipment allowance
Meal Allowance: $100 monthly meal allowance
Hybrid Work: Flexible hybrid work from home or office
20 days parental (non-birth) leave
2 vacation days + $250 gift when getting married
A vacation day on your birthday
Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
Health Insurance: Provided after completing the trial period
Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

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Application Support Engineer

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