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Application Support Engineer (Salesforce)

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Randstad

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Location:
Hungary , Budapest

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Our partner, Alpha FMC is bringing their impressive UK success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for an Application Support Engineer to support, maintain, and enhance core enterprise platforms, with a primary focus on the CRM (Salesforce) ecosystem. They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will help ensure smooth day-to-day operations and resolve issues efficiently within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.

Job Responsibility:

  • Provide Level 1, 2, and 3 support for Salesforce and other enterprise SaaS applications, troubleshooting configuration and integration issues
  • Manage and triage incidents, service requests, and system alerts in line with SLAs, performing root-cause analysis when needed
  • Support user onboarding, manage roles and permissions, and assist end-users with training and best-practice guidance
  • Assist with scheduled application upgrades, conduct functional testing of new features, and coordinate UAT cycles with business teams
  • Maintain up-to-date system documentation, support data quality initiatives (monitoring, cleansing), and collaborate with integration teams to ensure accurate data flow

Requirements:

  • Salesforce Administration (ADM-201) and Salesforce Advanced Administrator (ADM-211) certifications
  • Hands-on experience supporting Salesforce Sales Cloud and Service Cloud environments
  • Strong understanding of Salesforce configuration, security, data management, and SaaS enterprise integrations (APIs, data flows)
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes
  • Excellent communication and stakeholder management skills, with the ability to translate technical issues to business users

Nice to have:

  • Experience with Microsoft Dynamics
  • Salesforce Platform Developer I or II
  • Jira Cloud Administrator
  • Bachelor’s degree in IT/Computer Science
What we offer:
  • Performance-Based Bonus
  • Cafeteria
  • Pension Contribution
  • Life Insurance
  • Hybrid Model: Enjoy the best of both worlds with a flexible schedule (usually 2-3 days in the office)
  • Home Office Support
  • Work from Abroad: Work from another country for up to 20 days per year
  • Private Health Insurance
  • Mental Health Support
  • Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations
  • Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave
  • Fertility Treatment Support
  • Access to extensive internal and external training programs
  • Generous budget for team-building events and social activities

Additional Information:

Job Posted:
May 11, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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