CrawlJobs Logo
Phorest Logo Phorest · IT - Software Development

Application Support Engineer (L3)

United States; Canada · Job Posted May 16, 2026
Apply Position
Job Link Share

Job Description

Be the voice of the customer in a fast-paced SaaS team. Help solve complex issues, shape product improvements, and deliver a seamless experience for salons worldwide.

Job Responsibility

  • Delivering a high standard of technical customer service and building strong customer relationships
  • Production issue troubleshooting, resolution, and root cause analysis
  • Be part of a team of software engineers, attending stand-ups, and planning sessions
  • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner
  • Escalation of appropriate issues to the Product and Development teams
  • Creating and maintaining concise and clear knowledge articles
  • Mentoring for Level 2 (L2) engineers to help them progress in their career

Requirements

  • Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
  • Experience with relational databases (MySQL, PostgreSQL, etc.)
  • Experience working with APIs (REST/JSON, GraphQL)
  • Ability to read and analyse application and/or database logs
  • Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
  • Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
  • Ability to adapt quickly to changing priorities and customer needs
  • Growth mindset - willingness to hone and develop your skills
  • Basic understanding of fundamentals of programming

Nice to have

  • Experience with one or more SaaS logging or reporting platforms
  • Experience working with applications deployed on AWS Infrastructures
  • Working knowledge of Java
  • Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native / Swing)

What we offer

  • Fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks
  • Optional extras, such as a 401(k) and a range of upgraded insurance options
  • Career development: in-house Learning and Development/Business coach and online resources including LinkedIn learning
  • Regular social events
  • Employee Resource Groups
Phorest - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Application Support Engineer (L3)

8 matching positions

L3 Support Engineer (Python & MongoDB)

We are seeking an experienced L3 Support Engineer to join our team, specializing...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, or related field
  • 3+ years of experience in L3 support or similar roles
  • Strong proficiency in Python programming and scripting
  • In-depth knowledge of MongoDB
  • Experience with monitoring tools, log analysis, and incident management
  • Familiarity with ETL processes and data streaming concepts
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases
  • Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity
  • Develop and maintain scripts and tools for monitoring, automation, and reporting
  • Document troubleshooting steps, solutions, and best practices for knowledge sharing
  • Participate in on-call rotation and provide timely responses to critical incidents
  • Communicate effectively with stakeholders, providing updates and post-incident reports
  • Collaborate with development teams to identify root causes and implement long-term solutions
  • Fulltime
Read More
Arrow Right

L3 Support Engineer

The Applications Development Programmer Analyst is an intermediate level positio...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience 3+
  • Proficiency in Java with a foundational understanding of Linux commands and understanding of different operating environments, CICD Pipeline, Release management is required
  • Familiarity with Ab Initio will be considered an added advantage
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements
  • Identify and analyze issues, make recommendations, and implement solutions
  • Utilize knowledge of business processes, system processes, and industry standards to solve complex issues
  • Analyze information and make evaluative judgements to recommend solutions and improvements
  • Conduct testing and debugging, utilize script tools, and write basic code for design specifications
  • Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures
  • Develop working knowledge of Citi's information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

Mulesoft Application Support Engineer

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities
  • Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts
  • Experience in monitoring and supporting scheduler-based or batch-driven integrations
  • Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage
  • Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals
  • Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring
  • Familiarity with incident, service request, and problem management processes
  • ITIL knowledge is preferred
  • Good analytical, communication, and coordination skills
  • Ability to work in production support environments and handle priority incidents within defined SLAs
Job Responsibility
Job Responsibility
  • Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
  • Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution
  • Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations
  • Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation
  • Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures
  • Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting
  • Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues
  • Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues
  • Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required
  • Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring
  • Fulltime
Read More
Arrow Right

Senior Application Support Engineer

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ prior experience in an Application Support role or similar within Financial Services (Private Equity, Investment Management, or Investment Banking)
  • Excellent experience with Microsoft Azure and using SQL for querying and other complex tasks
  • Solid experience of supporting SaaS platforms and applications in the Microsoft stack (e.g. Azure, O365)
  • Excellent proven ability to work with cross-functional stakeholders to manage the full Application Support cycle
  • Excellent experience managing third party software vendors
  • Familiarity with methodologies such as ITIL, Agile and DevOps
Job Responsibility
Job Responsibility
  • Owning end-to-end application support across the application suite including SaaS platforms, Investment Systems, O365 and cloud-based applications (Azure)
  • Working directly with stakeholders across the business and technology to understand and resolve issues and bugs with business applications, and provide L1-L3 support and user training
  • Managing third-party vendors to oversee the full incident resolution and service delivery process
  • Fulltime
Read More
Arrow Right

Application Support Engineer (L1/L2)

We are hiring an Application Support Engineer/Production Support Engineer (L1/L2...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
amaris.com Logo
Amaris Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or related field is a plus
  • 2–3 years of experience in Application Support, Production Support, or similar environments (L1/L2 support)
  • Strong understanding of RESTful APIs, including methods, status codes, and debugging
  • hands-on experience with tools such as Postman
  • Proficient in SQL, including complex queries (joins, filters), with a good grasp of indexing and query optimization
  • Solid troubleshooting and analytical thinking skills, with a structured and logical approach to problem-solving
  • Familiar with ITIL practices and ticketing tools such as Jira, ServiceNow, or similar platforms
  • Basic understanding of system architecture and how different components interact in production environments
  • Experience supporting business applications, ideally in a global setup is a plus
  • Fluent in English with excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Provide L1/L2 user-facing support for production applications used by global users
  • Handle incidents via ticketing systems, chat, or calls with clear and professional English communication
  • Troubleshoot and resolve issues within SLA, ensuring minimal business impact
  • Escalate to L3 teams with well-documented findings and analysis
  • Monitor application and system health
  • proactively identify risks
  • Perform root cause analysis (RCA) and contribute to continuous improvement
  • Support integrations via REST APIs using tools like Postman
  • Write and optimize SQL queries for data validation, production troubleshooting, and performance tuning
  • Analyze logs and system behavior across application layers
What we offer
What we offer
  • Global Diversity
  • Trust and Growth
  • Continuous Learning
  • Vibrant Culture
  • Meaningful Impact
  • Fulltime
Read More
Arrow Right

.Net Application Support Engineer - EMEAL Regional Ops

Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Spanish – fluent (mandatory, daily communication with stakeholders)
  • English – fluent (excellent written and spoken skills)
  • Jenkins – pipeline failure troubleshooting, plugin issues
  • GitLab – CI/CD debugging, permissions, repo configuration
  • Grafana – dashboard and alert troubleshooting
  • SonarQube – quality gate and analysis failures
  • Nexus Repository – repository and artifact lifecycle issues
  • Jira – advanced ticket handling, workflow issues
  • Confluence – documentation ownership
  • Matomo – configuration and operational troubleshooting
Job Responsibility
Job Responsibility
  • Handle escalations from L1 support
  • Act as Spanish-speaking technical reference for users and customers
  • Perform advanced troubleshooting on DevOps tools
  • Identify root causes and propose solutions
  • Coordinate with DevOps / Platform (L3) teams
  • Maintain and improve runbooks
  • Participate in incident management calls
Read More
Arrow Right

ServiceNow L3 Support Engineer

We are seeking an experienced ServiceNow L3 Support Engineer to provide advanced...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of ServiceNow fundamentals and architecture
  • Hands-on experience with: ServiceNow ITSM
  • ServiceNow CSM
  • Playbooks
  • Flows / Flow Designer
  • Scripting (JavaScript in ServiceNow context)
  • Tables and data schema
  • Experience supporting ServiceNow in a production environment
  • Solid understanding of ITIL / ITSM processes
  • Ability to analyze complex issues and provide sustainable solutions
Job Responsibility
Job Responsibility
  • Provide Level 3 support for ServiceNow platform issues, including incidents and problem management
  • Perform advanced troubleshooting and root cause analysis for ServiceNow applications and integrations
  • Perform root cause analysis (RCA) and provide permanent fixes for recurring issues
  • Support and enhance ITSM and CSM modules, ensuring platform stability and performance
  • Create, maintain, and optimize ServiceNow Playbooks and Flows to support business processes
  • Develop and modify scripts (Business Rules, Client Scripts, Script Includes) as required
  • Work with ServiceNow tables, data models, and relationships to support reporting and platform enhancements
  • Support Knowledge Management, including creation, review, and optimization of knowledge articles
  • Collaborate with L1/L2 support, developers, and business stakeholders to resolve issues and implement improvements
  • Follow ITIL best practices for incident, problem, and change management
Read More
Arrow Right

Mulesoft Application Support Engineer

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 year...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
Job Responsibility
Job Responsibility
  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to: Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as: Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Fulltime
Read More
Arrow Right