Application Support Engineer (L1/L2) Job at Amaris Consulting (Kuala Lumpur)

Lead Application Support Engineer

Manage enterprise application support, monitoring, and incident resolution.

Location

India , Chennai

Salary:

Not provided

WhiteBlue

Expiration Date

Until further notice

Requirements

6+ years experience
Strong understanding of application support processes
Experience with supporting .NET + Angular / React based applications
Experience with doing Log analysis (Azure logs, application logs)
Experience with using Monitoring tools (Datadog or similar)
Understanding of API integrations and troubleshooting
Hands-on experience with API testing tools (Postman / Swagger)
Hands-on experience with SQL
Familiarity with any ticketing tool (e.g. JIRA / ServiceNow)
Strong ownership mindset (end-to-end issue resolution)

Job Responsibility

Provide L1/L2 support for enterprise applications (Angular, .NET, Salesforce, vendor systems)
Perform issue triaging and root cause analysis (not just ticket routing)
Monitor application health, API integrations, Alerts (Datadog / Azure logs / vendor alerts)
Handle user-reported issues (login failures, functional issues), system alerts and failures, vendor coordination for external systems, configuration changes based on inputs from Development team
Validate issues using tools like Postman (API validation), logs, and configurations
Escalate critical issues (P1/P2) to development teams with proper analysis
Support deployment activities: execute deployment checklists, perform sanity validation post deployment
Manage user access provisioning (onboarding/offboarding)
Contribute to incident reporting (daily / weekly / monthly), continuous process improvements (automation, monitoring enhancements)
Experience in leading an application support team (For Lead role)

Fulltime

Mulesoft Application Support Engineer

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities
Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts
Experience in monitoring and supporting scheduler-based or batch-driven integrations
Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage
Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals
Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring
Familiarity with incident, service request, and problem management processes
ITIL knowledge is preferred
Good analytical, communication, and coordination skills
Ability to work in production support environments and handle priority incidents within defined SLAs

Job Responsibility

Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution
Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations
Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation
Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures
Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting
Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues
Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues
Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required
Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring

Fulltime

IT Support Engineer (L1/L2)

Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peri...

Location

Thailand , Bangkok

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Experience with IT support (L1/L2), including troubleshooting hardware and software environments
Experience with Windows environments, Active Directory, and Microsoft Office tools
Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage
Experience with ticketing systems and IT operational procedures
Academic background: Degree in IT, Computer Science, or related field
Fluent English. Another language is a plus
You have strong communication skills, work well under pressure, and adapt quickly to user needs
You have an ability to solve problems efficiently and collaborate effectively within multicultural teams

Job Responsibility

Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals
Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications
Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users
Investigate and escalate complex incidents to higher support levels when required
Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs
Collaborate with business teams to understand operational needs and provide high-quality support
Ensure adherence to IT security policies, compliance rules, and operational standards
Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions

What we offer

Global Diversity
Trust and Growth
Continuous Learning
Vibrant Culture
Meaningful Impact

Fulltime