Application Support Engineer II Job at Zuora (Chennai)

Application Support Engineer II

We’re seeking a Technical Support Engineer -2 to join our growing Global Support...

Location

India , Chennai

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
Minimum of 3+ years of experience in Application or Technical Support roles
Experience leveraging AI tools to improve efficiency, productivity, and quality in daily work activities
Hands-on experience with billing systems or financial enterprise applications
Strong technical proficiency in SaaS-supporting technologies such as: XML, REST APIs, SOAP APIs, SQL, Kibana, Web services, HTML, Java and/or JavaScript
Experience working in a 24/7 rotational shift environment
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences
Proven ability to collaborate effectively with global, cross-functional teams
Strong problem-solving mindset with the ability to remain composed under pressure
Demonstrated eagerness to learn new technologies, tools, and processes in a fast-paced environment

Job Responsibility

Provide high-quality technical support to Zuora customers via ticketing systems and live sessions (e.g., Zoom), ensuring an excellent customer experience
Analyze, track, and resolve customer issues promptly to maintain high levels of client satisfaction
Triage and prioritize issues based on severity, business impact, and customer urgency
Collaborate closely with Engineering and Product Management teams to advocate for customer needs and drive product improvements
Investigate customer inquiries, document defects, and troubleshoot issues—resolving or escalating as needed
Take full ownership of customer issues from initial report through to resolution and closure
Build deep expertise in Zuora Billing from both technical and business perspectives
Contribute to Knowledge-Centered Service (KCS) by documenting solutions, including configuration, customization, and integration scenarios
Manage critical escalations effectively, ensuring timely communication and resolution
Deliver Level 2 (L2) support specifically for the Zuora Billing product

What we offer

Competitive compensation, variable bonus and performance reward opportunities, company equity and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Fulltime

Application Engineer II, ECSA & Application Integration/Interfaces

The Applications Engineer II, ECSA & Application Integration/Interfaces, reports...

Location

United States

Salary:

Not provided

MUSC Health

Expiration Date

Until further notice

Requirements

A high school diploma and six years directly related experience
or a bachelor’s degree or equivalent and two years directly related experience required
Must possess good communication and customer service skills

Job Responsibility

Assists with the implementation and maintenance of the clinical program supporting applications
Maintaining system updates
Supporting operational end users
Participates in team and project meetings and provides input on intelligent solutions to improve efficiency
Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills

Fulltime

New

Application Support Engineer

We are seeking a highly motivated and skilled Application Support Engineer to jo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong proficiency in Unix/Linux operating systems, including command-line interface, scripting (Shell, Python), and system administration
Experience with common application web servers such as Apache, Nginx, Tomcat, or IIS
Hands-on experience with job scheduling tools, particularly Autosys
Proficient in using application performance monitoring (APM) tools like AppDynamics and log management and analysis tools like Splunk
Excellent problem-solving and debugging skills, with the ability to analyze complex technical issues
Basic understanding of networking concepts (TCP/IP, DNS, HTTP/S)
Familiarity with relational databases (e.g., Oracle, SQL Server, MySQL) and ability to write basic SQL queries
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in an application support or similar technical role
Strong communication and interpersonal skills, with the ability to articulate technical issues to both technical and non-technical stakeholders

Job Responsibility

Provide timely and effective technical support for production applications, including incident management, problem resolution, and root cause analysis
Monitor application health and performance using tools such as AppDynamics and Splunk, identifying and proactively addressing potential issues
Manage and maintain application web servers (e.g., Apache, Nginx, IIS, Tomcat), ensuring optimal configuration and performance
Automate and schedule batch jobs and workflows using job scheduling tools, specifically Autosys
Perform system administration tasks on Unix/Linux platforms, including scripting, file system management, and user administration
Collaborate with development teams to implement application enhancements, bug fixes, and system upgrades
Participate in on-call rotation to provide 24/7 support for critical applications
Maintain comprehensive documentation for application configurations, support procedures, and troubleshooting guides
Identify opportunities for process improvement and automation to enhance operational efficiency

Fulltime

Application Engineer II

Build with us - Since 2004, we've had one clear goal: to make payments and money...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

5+ years of backend engineering experience, with strong proficiency in Java and ideally exposure to PHP
experience with Go, C#, or Python is also valued
experience building and maintaining large-scale, high-volume systems — with a solid understanding of distributed systems, queuing, caching, concurrency, fault tolerance, and scalability
a background in financial systems, payments, or data-intensive applications is a big plus
end-to-end ownership mindset
strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders across domains.

Job Responsibility

Design, build, and maintain backend systems and APIs that operate at high scale and high frequency — where performance, fault tolerance, and reliability are critical
take ownership of features end-to-end, from architecture and estimation through to delivery, production support, and continuous improvement
contribute to ambitious migration and modernisation initiatives, decoupling legacy dependencies and building cleaner, more scalable foundations for the future
transform complex technical and business requirements into well-designed, production-ready solutions — working closely with product and engineering stakeholders to shape what gets built and how
participate actively in agile ceremonies including brainstorming, estimation, and sprint planning, bringing both technical depth and a product-first perspective to the table
identify and resolve complex issues across distributed systems, applying creative problem-solving to challenges that sit at the intersection of engineering excellence and real merchant impact.

What we offer

20 days working from abroad
Wellbeing Budget €60 per month net
Lifestyle and Health Support via OpenUp
26 holiday days plus extra 2 days off in between 27 and 31 December
Commute options with NS Business Card and bike lease plan
Birthday off
WFH Equipment Budget of €400 one-off
Hybrid working with WFH & Internet allowance at €60 a month
Discounted Lunch
Health Insurance with ONVZ or €125 net towards own insurance

Fulltime

Customer Support Engineer II

The Customer Support Engineer I is responsible for providing outstanding technic...

Location

South Africa , Johannesburg

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Microsoft certification in cloud technologies
Experience in administration of Microsoft SharePoint
Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis
Experience with salesforce as a user, power user or administrator
Prior experience supporting applications that integrate with Salesforce
SQL developer experience – understand stored procedure, database design
Experience with network diagnostics and troubleshooting

Job Responsibility

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
The role is required to use company and third-party training sites to grow knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
The customers must be the central focal point in all interactions, and the role will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
In this role you must “know your customer”, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
The role will anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department
On completion of all cases, the role will participate in knowledge base creation for internal and external consumption to reduce future in-bound case volume and same case issues
The role will take part in all team meetings sharing ideas and knowledge to grow the effectiveness of the overall global support department
The role must take equal ownership of periodic out of hours on call availability

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

Customer Support Engineer II

The Customer Support Engineer II is responsible for providing outstanding techni...

Location

South Africa , Johannesburg

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Bachelor’s in business, computer science or related field
Experience with K2 is highly desirable
At least 3 years in a customer support role that involved technical troubleshooting, ideally a third party enterprise application (NB: not helpdesk!)
Experience and knowledge of Microsoft server environments (Windows admin, virtualisation, AD/AAD/Entra, network, load balancing, etc)
Experience and knowledge of SQL databases and administration
Experience administering and troubleshooting Sharepoint, either on-premise or online
Experience using or supporting a workflow product, especially in an on-premise environment e.g. Power Automate, IBM BAW, Oracle BPM
Experience with authentication technologies e.g. Web services, OAuth, SCIM, etc
Any form of application development experience is a bonus

Job Responsibility

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
The role will be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize
Perform complex troubleshooting for the product the role supports including, but not limited to
advanced SharePoint configuration, Network Load Balancing, Managed Services Configuration, SQL database layout, code review / scripting, and solution advice and queries
Use company and third-party training sites to grow your own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
The customers must be the central focal point in all interactions, and you will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
Know your customer, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
Be accountable for managing cases for key enterprise customers
Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

Application Support Engineer

Alight is seeking a highly skilled and motivated Application Support Engineer (....

Location

United States of America , Virtual

Salary:

110000.00 - 130000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

3-5 years of experience in .NET and web technologies, with at least 5 years in ASP.NET/C# application development or support
Knowledge of HTML, XML, CSS, and client-side scripting frameworks
Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains
Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles
Deep understanding of object-oriented design / architecture
Technical capability in: Entity Framework, LINQ SQL Server (schema design, stored procedures, performance tuning)
Experience supporting or integrating with CMS platforms, preferably Kentico
Familiarity with SOAP/XML Web Services, REST APIs, and JSON
Experience in integrating web applications with CRM tools, preferably Microsoft Dynamics CRM
Ability to work effectively in a team-oriented, collaborative environment

Job Responsibility

Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions
Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components
Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly
Investigate and resolve content integration issues within the Kentico CMS environment
Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services

What we offer

health coverage options
wellbeing and support programs
retirement
vacation and sick leave
maternity, paternity & adoption leave
continuing education and training
voluntary benefit options

Fulltime

Application Engineer II

We are looking for a talented and results-driven Integration and Automation Engi...

Location

India , Pune

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

2+ years of experience in integrations and automation development, with a strong focus on Workato
Hands-on experience building and maintaining integrations between enterprise applications, such as Salesforce, NetSuite, and other systems
Proven experience in working within cross-functional teams, including collaboration with Business Systems Analysts and QA Engineers
Strong expertise in using Workato for integrations and automation
Solid understanding of API integrations, RESTful services, and data formats (e.g., JSON, XML)
Proficiency in unit testing, debugging, and troubleshooting integration workflows
Experience with version control systems such as Git
Comfortable using Jira for task tracking, managing sprints, and collaborating with cross-functional teams
Ability to create, update, and manage user stories, tasks, and bugs in Jira, ensuring smooth communication across teams
Ability to communicate technical concepts to non-technical stakeholders clearly

Job Responsibility

Design, develop, and maintain integrations between various enterprise systems (Salesforce, NetSuite, Workato, Data Warehouse, etc.) to ensure seamless data flow and process automation
Build and implement automation workflows using Workato to streamline business processes, reduce manual tasks, and improve system efficiencies
Work closely with engineers from different disciplines within the Enterprise Applications team to design robust integration solutions that align with technical and business requirements
Partner with Business Systems Analysts to understand business requirements, identify opportunities for automation, and ensure that the designed integrations meet the needs of the organization
Perform unit testing for all integration and automation work
Ensure that all code is tested thoroughly and debugged to meet quality standards before deployment
Work alongside Quality Assurance Engineers to ensure that integrations and automation workflows are adequately tested, defects are resolved quickly, and solutions meet functional and non-functional requirements
Use Jira to manage and track tasks, user stories, and bugs related to integrations and automation workflows. Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure smooth project execution and delivery
Create and maintain comprehensive documentation for all integrations, automation processes, and workflows. Ensure that all technical details, configurations, and test results are properly documented for reference
Provide ongoing support for deployed integrations, troubleshoot issues as they arise, and work to resolve integration and automation challenges promptly

Fulltime

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Application Support Engineer II

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