Application Support Consultant Jobs

Application Support Consultant

ECW Search

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This high-growth Automotive SaaS company is making major strides in the aftermarket sector. Although still in the early stages, the business has rapidly gained traction across the US following outstanding success across Europe. Backed by a trusted and well-established brand in the automotive space, our client offers the rare chance to join a fast-scaling start-up environment with the stability and support of a household name. Their global team spans product, technology, sales, and marketing. Now they’re looking to grow their US operations with key hires in Application Support.

Job Responsibility:

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

Requirements:

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Nice to have:

Experience in the automotive aftermarket sector is a major plus

What we offer:

Company Bonus Scheme

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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