Application Support Consultant Job at ECW Search

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Senior Application Support Consultant

We are looking for an “Application Support Consultant” to join our expanding App...

Location

Turkey , İstanbul & Ankara

Salary:

Not provided

SESTEK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science/engineering or related area
A strong command of spoken and written English is essential
Minimum 5 years of experience working in handling tickets, working with project management, product management and software development teams
Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
At least mid-level database querying skills (Esp. for MS SQL Server)
Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework…etc. and Linux Servers
Basic network knowledge (TCP, UDP protocols
MRCP, SIP …etc.)
Good command of debugging and diagnostic skills
Common understanding of software application architecture

Job Responsibility

Having a very good knowledge of SESTEK Products on both front-end and back-end side
Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager
Solving technical problems during projects and after production according to service level agreements
Giving basic level application support to the customers (Guidance for how to use the application)
Responding to partner and customer enquiries through e-mail, ticket system and calls
Overseeing and follow-up on open customer issues
Recording and managing best practice resolutions for the company’s self-service knowledge base
Developing customer relationships through professional, dependable and accurate interactions
Offering proactive communication to clients, account managers and project managers

What we offer

A chance to be part of a company specialized in artificial intelligence
Flat organizational structure and an energetic team
Flexible/hybrid working style and you can work in Ankara or İstanbul office
Private health insurance, meal card, transportation allowance
Monthly budget for external activities with your colleagues
Incentive for graduate and postgraduate studies
Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
Breakfast and healthy snacks at the office all day long

Application Consultant - Spine Surgery

In order to grow our current business in Ireland we need a motivated Application...

Location

Ireland , Cork

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Degree/Certification in Biomedical Engineering, Medical Physics, Medical Dosimetry or equivalent
Excellent training skills
Fluency in spoken and written English
Excellent organization and time management skills
Ability to manage many work streams simultaneously
Excellent written and oral communication skills
Ability to work well in a team environment and individually
Ability to work with minimal supervision amidst ever changing priorities and demanding deadlines
Committed to quality, with excellent attention to detail
High comfort level with software and technology in general

Job Responsibility

Performance of customer trainings on the use of Spine Surgery products
Support of the sales team with detailed onsite and offsite product presentations to customers
Provision of on-site guidance and assistance to physicians and medical physicists during patient treatments
Communicate with strategic partners and develop a creative mid and long-term strategy in alignment with Brainlab corporate strategy
Update the customer database and completion of mandatory administrative tasks necessary to perform in this role
Attend national and international meetings and symposia
Telephone contact, planning and follow-up of customer visits, and technical consultation

What we offer

A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Senior Support Consultant

Join 3Shape as Senior Support Consultant! We are looking for a Senior Support Co...

Location

India , Mumbai

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Minimum 4–5 years of experience in Customer Support, Technical Support, Sales Operations, or related functions within an international company and multicultural environment
Strong working knowledge of Microsoft Office applications (particularly Excel), CRM systems, and reporting tools
Experience in data analysis, reporting, dashboard creation, and business performance monitoring
Solid understanding of computer systems and technical troubleshooting
Excellent verbal and written communication skills in English (Upper-Intermediate level or higher)
Strong customer-oriented mindset with the ability to actively listen and ask the right questions
Proven problem-solving, logical thinking, analytical, and decision-making skills
Ability to multitask, prioritize competing responsibilities, work under pressure, and remain result-oriented
Empathetic, proactive, detail-oriented, and highly organized approach to work
Strong aspiration for self-development and eagerness to learn new technologies, business processes, and analytical tools

Job Responsibility

Provide high-quality and efficient technical support for 3Shape hardware (3D scanners) and software through online sessions, telephone, email, and occasional on-site events
Manage customer support cases by collecting all relevant information in line with company procedures and accurately documenting cases in the CRM system
Troubleshoot technical issues using logical and analytical problem-solving approaches
Collaborate with internal teams and escalate customer feedback, issues, and improvement suggestions to relevant departments
Ensure timely follow-up and resolution of customer queries to maintain high customer satisfaction levels
Act as a senior point of contact for complex customer issues, providing guidance and support to team members when required
Support global Sales Operations activities by collaborating with regional and global sales teams to ensure data accuracy, process compliance, and operational efficiency
Prepare, analyze, and maintain sales performance reports, dashboards, and business insights to support decision-making and drive business growth
Assist in sales analytics initiatives, including trend analysis, performance tracking, forecasting support, and identification of improvement opportunities

What we offer

Opportunity to contribute to market-leading technology products used by customers worldwide
Exposure to global sales operations, business analytics, and cross-functional collaboration
A professional, friendly, and supportive work environment
Continuous professional growth, training, and development opportunities
The chance to become part of a successful global 3Shape team based in India

Fulltime

Application Support Kiwiplan - Sales

Responsibilities: Planning, Implementation, testing, optimization and ensuring t...

Location

Austria , Vienna

Salary:

Not provided

DS Smith

Expiration Date

Until further notice

Requirements

Technical knowhow
Business- and Processmanagement education
Advanced knowledge in logistics processes
Profound IT knowledge
Structured and solution oriented practices
English knowledge in spoken and written
Able to work in a team
Impartation of knowledge
Willingness to travel up to 30%

Job Responsibility

Planning, Implementation, testing, optimization and ensuring the operation of the following software systems (with Kiwiplan)
Kiwiplan Enterprise Sales Processing (ESP-Sales)
Quote Management incl. Product Design (excl. Costing&Pricing)
Order Management
Invoice Processing (incl. Data Transmission to SAP)
Definition and Implementation of Interfaces
Account master data, Invoices, Credit master data
Implementation of Templates for document printing
User Access Rights (in defined area)
Supporting approvement user access rights

Fulltime

Partner Support Consultant

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and ...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a fast-paced, ITIL-aligned IT support environment
Background in service desk, helpdesk, or application support
Strong troubleshooting and problem-solving skills
Excellent communication across phone, webchat, and email
Ability to prioritise effectively and manage competing demands
High attention to detail and strong documentation skills
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Job Responsibility

Delivering high-quality support across phone, webchat, and ticketing channels
Troubleshooting platform, access, and system issues
Managing and prioritising incidents and service requests to meet SLAs
Handling complex queries and supporting escalations
Ensuring clear, professional communication with users and internal teams
Maintaining accurate ticket documentation and following ITIL-aligned processes
Identifying recurring issues and contributing to service improvements
Supporting incident and problem management, including root-cause analysis
Creating and maintaining knowledge articles and user guides
Assisting with UAT and release testing

What we offer

Great company culture built on openness, collaboration, and support
Competitive salary and performance-related bonus (non-contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half-days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)

Fulltime

Cloud Application Consultant (Teamcenter / PLM)

Location

Poland , Warsaw

Salary:

800.00 - 1160.00 PLN / Day

Astek

Expiration Date

Until further notice

Requirements

Expertise in Product Lifecycle Management (PLM) concepts and solutions
Expertise in Teamcenter maintenance and support
Education in Software/Mechanical/Electronic Engineering / Computer Science / Mechatronics / Robotics / Computing / IT or other related discipline
Experience Active Workspace and Teamcenter integration
Strong English (both verbal and written) communication skills

Job Responsibility

Solve L2 tickets on the Teamcenter application
Apply patches on TEST, UAT and Production Server
Document root cause analysis of issues
Reach out to PLM Support Team for Product Issues and raise IRs
Communicate with users on issues
Work with L3 Team on issues which can’t be solved by L2
Provide workarounds to issues
Develop Knowledge Management database for solved issues

What we offer

Long-term collaboration
Technical training, certifications, and skills development
Competence Center mentoring
Clear career path
Employee benefits package (Multisport, private healthcare, life insurance)
Friendly working atmosphere, team-building events, and team-building meetings

Fulltime

Application Support Representative

Join Our Team as an Application Support Representative for 100% Remote opportuni...

Location

United States , Madison

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

Extensive experience in B2B technical customer service or implementation roles (5+ years)
Strong SQL query skills with the ability to write and modify queries independently
Deep understanding of troubleshooting application, interface, and data-related issues
Solid knowledge of cloud platforms such as Azure, Google Cloud, and AWS
Familiarity with database technologies including Microsoft SQL Server and Oracle
Proven experience working with healthcare software and understanding industry regulations (preferred)
Excellent analytical, critical thinking, and problem-solving abilities
Strong interpersonal skills and a consultative, collaborative approach
Ability to work independently with minimal supervision and adapt to evolving priorities
Bachelor's Degree or equivalent relevant experience

Job Responsibility

Provide expert assistance
Troubleshoot complex issues
Ensure the seamless operation of innovative healthcare software solutions

Fulltime

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Application Support Consultant

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