Application Support Consultant Job at ECW Search

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

FX Application Support Lead

FX Application Support Lead accomplishes results by providing hands-on support o...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Hands-on experience of supporting production applications
Database: Oracle/Sybase/MS SQL
Tools: Service Now, Jira, Autosys, Splunk, ITRS
Basic networking concepts
Capital Market experience is a must have
Production support in Financial Domain is a must have
10+ years of experience
Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
Experience working in a global team
Demonstrated leadership, interpersonal skills and relationship building skills

Job Responsibility

Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis
Provide technical oversight across systems and ability to coach and guide junior members in the team
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Contribute to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual
Handle incidents, problems and change at a global enterprise level
Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

Fulltime

Associate Technical Support Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health I...

Location

India , Pune

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
Basic understanding of Windows Servers
Exposure to interacting with international clients
Hands-on experience in application/ product support
Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them
Has software support experience demonstrating troubleshooting / analytical skills
Has understanding of software development life cycle
Has with managing healthcare interfaces using HL7
Has experience in troubleshooting performance-related issues
Has experience in working effectively both in a team environment as well as independently

Job Responsibility

Interact with customers to help troubleshoot and resolve highly complex product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Document issues and customer requests, following standard operating procedures and meeting SLAs
Communicate with the product development department to improve on the current design or to identify possible problems with the design
Stay abreast of current technology in products, design changes, and new products offered
Position may require participation in after-hours and on-call support

Fulltime

Customer Support Consultant

As a Customer Support Consultant, you support customers in the Food & Beverage i...

Location

Netherlands , Breda

Salary:

Not provided

Aptean

Expiration Date

Until further notice

Requirements

hold an HBO degree, preferably in business, logistics, or finance
show strong team spirit and flexibility beyond the typical 9-to-5 mindset
have experience with ERP applications such as Microsoft NAV or Microsoft Dynamics 365 Business Central, or are willing to learn
are fluent in Dutch and English, both in speech and writing

Job Responsibility

act as the first point of contact for our customers, managing case intake and follow‑up
resolve cases independently or in collaboration with colleagues
support customers in solving problems to minimize disruption to their daily business
answer customer questions and provide advice that can lead to improvements
be an active member of the Customer Support Team
contribute to improving the team so we can serve our customers even better

What we offer

company car, mobile phone, and laptop provided for business use
learning opportunities across the company

Fulltime

High Performance Computing Technical Support Consultant 4

Provide technology consulting to external customers and internal project teams. ...

Location

United States , Livermore

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

US Citizenship required
DOE Q Clearance required
Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
Ability to lead and work effectively in a team environment
Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
Ability to maintain system software, utilizing debugging tools for problem isolation
will perform software builds, software upgrades, and patch installation as needed
Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
Experience with project planning and management, process management, and team or project leadership preferred
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

Job Responsibility

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
Maintain system software and firmware revisions, including patches, updates, and OS upgrades
Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
Manage software issues for both the system and user applications, submitting and tracking bugs as required
Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Application Consultant - Radiotherapy

In order to grow our current Radiotherapy business, we need a motivated Applicat...

Location

France , Paris

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Degree/Certification in Medical Physics or Medical Dosimetry
Excellent training skills
Excellent written and oral French and English
Professional experience in the areas of Radiation Therapy, RT treatment planning or a related area
Excellent organization and time management skills, and the ability to manage many work streams simultaneously
Excellent social, team-work and self-management skills
Committed to quality, with excellent attention to detail
High comfort level with software and technology in general
Willingness to travel frequently (>80% of time)

Job Responsibility

Clinical education and support for high-end radiotherapy treatments
Understanding clinical workflows and cooperating with the development and improvement of our products
Travel to existing customers to grow the usage of Brainlab products in routine clinical use
Performance of customer trainings on the use of radiotherapy products
Support of the sales team with detailed onsite and offsite product presentations to customers
Provision of on-site guidance and assistance to physicians and medical physicists during patient treatments
Communicate with strategic partners and develop a creative mid and long term strategy in alignment with Brainlab corporate strategy
Attend national and international meetings and symposia
Additional responsibilities include telephone contact, planning and follow-up of customer visits, and technical consultation

What we offer

Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Oracle Business Applications Consultant

As an Oracle Business Applications Consultant, you will analyze business require...

Location

Netherlands , Nieuwegein

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience as an Oracle ERP Consultant (E-Bussiness Suite and/or Fusion Cloud) or a similar role
Strong knowledge of Oracle ERP modules (e.g., Financials, Supply Chain, HR)
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Relevant Oracle certifications are a plus

Job Responsibility

Collaborate with clients to gather and analyze business requirements
Design, configure, and implement Oracle ERP solutions tailored to client needs
Provide ongoing support and troubleshooting for Oracle ERP applications
Conduct training sessions for end-users to ensure effective use of the ERP system
Develop and maintain documentation related to system configurations and processes
Stay updated on Oracle ERP trends and best practices to provide innovative solutions
Work with cross-functional teams to integrate ERP systems with other business applications

What we offer

A permanent contract and an attractive salary proper to your role
A generous mobility budget with choice between a car allowance or company car
A wide range of fringe benefits such as a home office, laptop (choice between a MacBook Pro or Windows), a phone and pension plan
20 legal holidays which can be extended with 7 days using a Flex Benefits budget, and 13 additional days can be bought using salary
Continuous learning opportunities through the Sopra Steria Academy
A chance to expand and share your ability through knowledge and network sessions, and fun social activities

Fulltime

High Performance Computing Technical Support Consultant

Provide technology consulting to external customers and internal project teams; ...

Location

United States , Livermore

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

DOE Q Clearance required
Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
Ability to lead and work effectively in a team environment
Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
Ability to maintain system software, utilizing debugging tools for problem isolation
will perform software builds, software upgrades, and patch installation as needed
Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
Experience with project planning and management, process management, and team or project leadership preferred
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Occasional travel for training is required

Job Responsibility

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
Maintain system software and firmware revisions, including patches, updates, and OS upgrades
Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
Manage software issues for both the system and user applications, submitting and tracking bugs as required
Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.

What we offer

Health & wellbeing benefits for team members and their loved ones
Personal and professional development programs
Unconditional inclusion in the workplace.

Fulltime

Application Support Consultant

ECW Search

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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