Application Support Associate Job at JLL (Bengaluru)

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A bachelor’s degree from an accredited institution
5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
Experience in financial software platforms, ERP systems, or previous work in finance/accounting
Fluency in English (speaking / writing) REQUIRED
Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Job Responsibility

User Administration: Configure/update/termination of users
Semiannual audit of users
End User/System Support: Support for end user inquiries or issues in our software applications
Escalation of support tickets (when applicable) to engineering, management or software vendor
Detailed review, analysis, description of end user issues when escalating
Support the implementation of new modules and periodic system upgrades
Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
Follow up on all negative CSAT responses to understand concern and implement corrective measures
Data Configuration: Configure new (or remove) assignments in the Yardi system

What we offer

We invest in supporting each other, learning together, and celebrating our success
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay

Fulltime

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A bachelor’s degree from an accredited institution
5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
Experience in financial software platforms, ERP systems, or previous work in finance/accounting
Fluency in English (speaking / writing) REQUIRED
Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Job Responsibility

User Administration
Configure/update/termination of users
Semiannual audit of users
End User/System Support
Support for end user inquiries or issues in our software applications
Escalation of support tickets (when applicable) to engineering, management or software vendor
Detailed review, analysis, description of end user issues when escalating
Support the implementation of new modules and periodic system upgrades
Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction

What we offer

We invest in supporting each other, learning together, and celebrating our success
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay

Fulltime

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A bachelor’s degree from an accredited institution
5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
Experience in financial software platforms, ERP systems, or previous work in finance/accounting
Fluency in English (speaking / writing) REQUIRED
Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Job Responsibility

User Administration: Configure/update/termination of users
Semiannual audit of users
End User/System Support: Support for end user inquiries or issues in our software applications
Escalation of support tickets (when applicable) to engineering, management or software vendor
Detailed review, analysis, description of end user issues when escalating
Support the implementation of new modules and periodic system upgrades
Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
Follow up on all negative CSAT responses to understand concern and implement corrective measures
Data Configuration: Configure new (or remove) assignments in the Yardi system

What we offer

We invest in supporting each other, learning together, and celebrating our success
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay

Fulltime

Application Support Associate

Within the Digital department and reporting to the Application Support Lead, you...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Strong understanding of complex application environments
Comfortable using documentation tools (Notion, Confluence, Google Workspace, etc.)
Ability to analyze user workflows and translate them into clear, educational documentation
Interest in or initial experience with AI tools (chatbots, automated responses, RAG, etc.)
Excellent written communication skills in both French and English
Strong organizational skills and attention to detail
Analytical mindset with the ability to synthesize information
Curious and enthusiastic about tools and technology
Strong listening skills and ability to explain complex topics in simple terms
Proactive and autonomous

Job Responsibility

Structure and enrich knowledge bases
Support ticket management
Empower internal users through documentation and automation
Contribute to defining and monitoring support performance indicators
Help manage relationships with external vendors
Support change management for internal users
Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)
Formalize internal support procedures
Structure and maintain a shared knowledge base accessible to all stakeholders
Contribute to the implementation of AI-powered automated response systems (chatbots, LLM integrations, etc.)

What we offer

Up to two remote workdays per week, with the possibility to consolidate them into one full remote week, up to four times a year
Fully equipped gym available morning, noon, and night
Exclusive padel court for employees
Company Breaks, Carnival, Annual Convention, meetups, and talks
Free tickets to Provence Rugby home matches or dance at Dalida Institute events
Up to 20% off our irresistible getaway deals

Fulltime

Application Support Associate

Within the Digital department and reporting to the Application Support Lead, you...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Minimum of 5 years of professional experience, including significant experience in a similar role (Application Support, Functional Support, Knowledge Manager, etc.)
Proven experience in optimizing support processes, building knowledge bases, and producing structured documentation
Experience working in complex environments with partial, outdated, or missing documentation
Strong understanding of complex application environments
Comfortable using documentation tools (Notion, Confluence, Google Workspace, etc.)
Ability to analyze user workflows and translate them into clear, educational documentation
Interest in or initial experience with AI tools (chatbots, automated responses, RAG, etc.)
Excellent written communication skills in both French and English
Strong organizational skills and attention to detail
Analytical mindset with the ability to synthesize information

Job Responsibility

Structure and enrich knowledge bases
Support ticket management
Empower internal users through documentation and automation
Contribute to defining and monitoring support performance indicators
Help manage relationships with external vendors
Support change management for internal users
Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)
Formalize internal support procedures in collaboration with the Support Lead
Structure and maintain a shared knowledge base accessible to all stakeholders
Contribute to the implementation of AI-powered automated response systems (chatbots, LLM integrations, etc.)

What we offer

Up to two remote workdays per week, with the possibility to consolidate them into one full remote week, up to four times a year
Fully equipped gym available morning, noon, and night
Exclusive padel court for employees
Company Breaks, Carnival, Annual Convention, meetups, and talks
Free tickets to Provence Rugby home matches or dance at Dalida Institute events
Up to 20% off our irresistible getaway deals

Fulltime

Associate Application Support Engineer

The primary role of the Application Support Team is to provide technical & engin...

Location

United States

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Associate or Bachelors degree in CIS, MIS, IT or similar technical related major
Experience supporting an enterprise application with customer facing experience is highly desirable
Passionate about helping people and patient care
Attention to detail and quality in terms of support provided
Previous knowledge and experience providing support to government agencies is preferred
Minimum of 3-5 years prior experience in support, customer success, or training is required
Proficient in complex troubleshooting, problem solving, and root cause analysis
Experience with Microsoft Word, Excel, PowerPoint, Visio
Experience in Salesforce, Zendesk, JIRA is desirable
Knowledge and experience with healthcare information systems

Job Responsibility

Provide technical & engineering support to clinicians, external Biomedical IT support staff & internal teams
Take ownership of customer queries related to the Somnoware Platform, research solutions and promptly respond
Provide post-sales support for Somnoware within hospital systems and integrations of supported diagnostic sleep software systems
Investigate software errors or failures internally with engineering
Upgrading the platform when required, product maintenance & testing
Provide highly visible customer support ranging from remote off-site installation
Checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application
Responsible for installation and approval of operational quality of Somnoware at customer sites
Performs work in a specialized area of healthcare IT support that involves understanding workflow related to patient care for Clinicians/Physicians working with patients with OSA or COPD
Expected to perform independently and eventually become an SME on the Somnoware Platform as well as Sleep Diagnostic software systems

What we offer

Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO) in their first year of employment

Fulltime

Associate Application Support Engineer

We are seeking a customer-centric and motivated Junior Application Support Engin...

Location

Chile , Santiago

Salary:

Not provided

ServiceRocket

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Computer Science or equivalent
Available to work on rotation shifts
Strong communication skills including proficiency in spoken English
Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues

Job Responsibility

Diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape
Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
Apply teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
Install, configure, and maintain Apps that cater to high availability and scalability requirements
Interact with global customers and creatively troubleshoot their business-critical problems by applying technical and soft skills
Participate in the related activities and associated processes in a 24X5 global support setup as needed
Document and share knowledge base with others
Be accountable, take ownership, and have a strong customer focus

What we offer

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
Stock options: you have the opportunity to participate in the ownership of the company
Health insurance: we support you and your family–your well-being matters
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
Career pathways program: you can grow horizontally, vertically, or any way you want
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Fulltime

Business Support Associate

At NTT DATA, we know that with the right people on board, anything is possible. ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

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