CrawlJobs Logo
Voyage Privé Logo Voyage Privé · IT - Administration

Application Support Associate

France, Aix-en-Provence · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

Within the Digital department and reporting to the Application Support Lead, you will play an active role in scaling and professionalizing our application support function. Your mission will be to structure and enrich knowledge bases, support ticket management, and empower internal users through documentation and automation. You will also contribute to defining and monitoring support performance indicators, help manage relationships with external vendors, and support change management for internal users, all within a mindset of continuous improvement.

Job Responsibility

  • Structure and enrich knowledge bases
  • Support ticket management
  • Empower internal users through documentation and automation
  • Contribute to defining and monitoring support performance indicators
  • Help manage relationships with external vendors
  • Support change management for internal users
  • Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)
  • Formalize internal support procedures
  • Structure and maintain a shared knowledge base accessible to all stakeholders
  • Contribute to the implementation of AI-powered automated response systems (chatbots, LLM integrations, etc.)
  • Identify relevant use cases to automate part or all of the ticket resolution workflow
  • Monitor and assess the performance and impact of deployed AI solutions
  • Take ownership of one or more AI agents in the mid-term
  • Assist in qualifying simple or recurring support tickets
  • Participate in the analysis of incoming requests and root cause identification
  • Support the creation and refinement of Jira tickets in collaboration with users and business teams
  • Act as a bridge between business teams and support to anticipate documentation needs
  • Participate in feedback sessions with internal users
  • Proactively suggest improvements to support processes, tools, and user experience

Requirements

  • Strong understanding of complex application environments
  • Comfortable using documentation tools (Notion, Confluence, Google Workspace, etc.)
  • Ability to analyze user workflows and translate them into clear, educational documentation
  • Interest in or initial experience with AI tools (chatbots, automated responses, RAG, etc.)
  • Excellent written communication skills in both French and English
  • Strong organizational skills and attention to detail
  • Analytical mindset with the ability to synthesize information
  • Curious and enthusiastic about tools and technology
  • Strong listening skills and ability to explain complex topics in simple terms
  • Proactive and autonomous
  • Team player
  • French (mandatory)
  • Professional English (written and reading required, spoken English is a plus)
  • Minimum of 5 years of professional experience, including significant experience in a similar role (Application Support, Functional Support, Knowledge Manager, etc.)
  • Proven experience in optimizing support processes, building knowledge bases, and producing structured documentation
  • Experience working in complex environments with partial, outdated, or missing documentation
  • Experience or initial exposure to deploying AI-powered support solutions is a strong plus
  • Comfortable working with tools such as Dust, Power Automate, Make, or equivalent platforms

Nice to have

  • Spoken English is a plus
  • Experience or initial exposure to deploying AI-powered support solutions is a strong plus

What we offer

  • Up to two remote workdays per week, with the possibility to consolidate them into one full remote week, up to four times a year
  • Fully equipped gym available morning, noon, and night
  • Exclusive padel court for employees
  • Company Breaks, Carnival, Annual Convention, meetups, and talks
  • Free tickets to Provence Rugby home matches or dance at Dalida Institute events
  • Up to 20% off our irresistible getaway deals
Voyage Privé - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Application Support Associate

8 matching positions

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration
  • Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support
  • Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Application Support Associate

Within the Digital department and reporting to the Application Support Lead, you...
Location
Location
France , Aix-en-Provence
Salary
Salary:
Not provided
voyage-prive.co.uk Logo
Voyage Privé
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of professional experience, including significant experience in a similar role (Application Support, Functional Support, Knowledge Manager, etc.)
  • Proven experience in optimizing support processes, building knowledge bases, and producing structured documentation
  • Experience working in complex environments with partial, outdated, or missing documentation
  • Strong understanding of complex application environments
  • Comfortable using documentation tools (Notion, Confluence, Google Workspace, etc.)
  • Ability to analyze user workflows and translate them into clear, educational documentation
  • Interest in or initial experience with AI tools (chatbots, automated responses, RAG, etc.)
  • Excellent written communication skills in both French and English
  • Strong organizational skills and attention to detail
  • Analytical mindset with the ability to synthesize information
Job Responsibility
Job Responsibility
  • Structure and enrich knowledge bases
  • Support ticket management
  • Empower internal users through documentation and automation
  • Contribute to defining and monitoring support performance indicators
  • Help manage relationships with external vendors
  • Support change management for internal users
  • Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)
  • Formalize internal support procedures in collaboration with the Support Lead
  • Structure and maintain a shared knowledge base accessible to all stakeholders
  • Contribute to the implementation of AI-powered automated response systems (chatbots, LLM integrations, etc.)
What we offer
What we offer
  • Up to two remote workdays per week, with the possibility to consolidate them into one full remote week, up to four times a year
  • Fully equipped gym available morning, noon, and night
  • Exclusive padel court for employees
  • Company Breaks, Carnival, Annual Convention, meetups, and talks
  • Free tickets to Provence Rugby home matches or dance at Dalida Institute events
  • Up to 20% off our irresistible getaway deals
  • Fulltime
Read More
Arrow Right

Associate Application Support Engineer

The primary role of the Application Support Team is to provide technical & engin...
Location
Location
United States
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or Bachelors degree in CIS, MIS, IT or similar technical related major
  • Experience supporting an enterprise application with customer facing experience is highly desirable
  • Passionate about helping people and patient care
  • Attention to detail and quality in terms of support provided
  • Previous knowledge and experience providing support to government agencies is preferred
  • Minimum of 3-5 years prior experience in support, customer success, or training is required
  • Proficient in complex troubleshooting, problem solving, and root cause analysis
  • Experience with Microsoft Word, Excel, PowerPoint, Visio
  • Experience in Salesforce, Zendesk, JIRA is desirable
  • Knowledge and experience with healthcare information systems
Job Responsibility
Job Responsibility
  • Provide technical & engineering support to clinicians, external Biomedical IT support staff & internal teams
  • Take ownership of customer queries related to the Somnoware Platform, research solutions and promptly respond
  • Provide post-sales support for Somnoware within hospital systems and integrations of supported diagnostic sleep software systems
  • Investigate software errors or failures internally with engineering
  • Upgrading the platform when required, product maintenance & testing
  • Provide highly visible customer support ranging from remote off-site installation
  • Checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application
  • Responsible for installation and approval of operational quality of Somnoware at customer sites
  • Performs work in a specialized area of healthcare IT support that involves understanding workflow related to patient care for Clinicians/Physicians working with patients with OSA or COPD
  • Expected to perform independently and eventually become an SME on the Somnoware Platform as well as Sleep Diagnostic software systems
What we offer
What we offer
  • Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
  • Fifteen days Paid Time Off (PTO) in their first year of employment
  • Fulltime
Read More
Arrow Right

Associate Application Support Engineer

We are seeking a customer-centric and motivated Junior Application Support Engin...
Location
Location
Chile , Santiago
Salary
Salary:
Not provided
servicerocket.com Logo
ServiceRocket
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Information Technology, Computer Science or equivalent
  • Available to work on rotation shifts
  • Strong communication skills including proficiency in spoken English
  • Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues
Job Responsibility
Job Responsibility
  • Diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape
  • Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
  • Apply teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
  • Install, configure, and maintain Apps that cater to high availability and scalability requirements
  • Interact with global customers and creatively troubleshoot their business-critical problems by applying technical and soft skills
  • Participate in the related activities and associated processes in a 24X5 global support setup as needed
  • Document and share knowledge base with others
  • Be accountable, take ownership, and have a strong customer focus
What we offer
What we offer
  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
  • Stock options: you have the opportunity to participate in the ownership of the company
  • Health insurance: we support you and your family–your well-being matters
  • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
  • Career pathways program: you can grow horizontally, vertically, or any way you want
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture
  • Fulltime
Read More
Arrow Right

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right