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Application Support Associate

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JLL

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking an Application Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.

Job Responsibility:

  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
  • Add / remove custom tables as business requirements dictate
  • Test new modules and periodic system upgrades
  • Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
  • Support Business Reporting Requirements: Create and configure custom account trees/charts of accounts
  • Provide support for our annual SOC I and/or II audits with outside auditors
  • Create and configure custom reports
  • Troubleshoot end user report issues
  • Coordinate with other teams when applicable
  • Support JLL Application software: Yardi Voyager 7s
  • Yardi Retail Manager
  • Yardi Advanced Budget and Forecast Manager
  • Yardi Multi Family
  • InvoiceER
  • Qlicksense
  • Proactis
  • Other applications as required by our global team

Requirements:

  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Nice to have:

  • Finance or Accounting degree is a plus
  • Real Estate Software and/or Real Estate Industry experience preferred
  • Fluency in French (speaking / writing) is a plus
What we offer:
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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