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NTT DATA Logo NTT DATA · IT - Administration

Application Support and Maintenance - Healthcare Provider

India, Noida Employment contract · Job Posted June 10, 2026
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Job Description

We are currently seeking a Application Support and Maintenance - Healthcare Provider to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Our client is a leading healthcare provider in the United States. NTT is entering into a contract with the client to deliver end-to-end services, providing transformative application support and maintenance.

Job Responsibility

  • Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues
  • Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
  • Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
  • Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Requirements

  • Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
  • Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues
  • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
  • Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
  • Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
  • Skills supporting clinical communication, device integration, vital signs flowsheets
  • Understanding of triage workflows and throughput optimization
  • Ability to manage middleware feeding real‑time data into clinical systems
  • Support for mobile devices, translation tools, and bedside equipment
  • Knowledge of alarm workflows, interoperability, caregiver communications
  • Expertise in managing certifications, access control, and user provisioning
  • Experience working with Clinical Operations systems like Centaurus
  • Connex
  • IEHIE Provider and other similar applications
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