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NTT DATA Logo NTT DATA · IT - Software Development

Application Support and Maintenance - Healthcare Provider

India, Bangalore · Job Posted June 28, 2026
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Job Responsibility

  • Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues
  • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
  • Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
  • Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Requirements

  • Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
  • Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues
  • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
  • Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
  • Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
  • Skills supporting PACS administration, including DICOM routing, modality worklists, image lifecycle management, and multi‑site imaging workflows
  • Ability to manage advanced visualization and post‑processing systems (e.g., 3D recon, fusion, segmentation, CAD/AI imaging analysis)
  • Experience integrating radiology modalities (CT, MRI, US, NM) with PACS, VNA, EMR, and diagnostic workstation environments
  • Skills supporting image viewers and DICOM utilities, including zero‑footprint viewers, QA tools, and study-sharing platforms
  • Understanding of radiation dose tracking, imaging protocol management, and compliance tools used in radiology quality workflows
  • Ability to troubleshoot modality connectivity, HL7/ORM/ORU interfaces, exam routing issues, and radiologist workstation performance
  • Experience working with Radiology systems like Life Image LILA, MedRad,Qpath and other similar applications
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  • Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
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  • perform root cause analysis for recurring issues
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  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
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  • perform root cause analysis for recurring issues
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  • Proactively monitor application health, interfaces, and batch jobs
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  • perform root cause analysis for recurring issues
  • Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
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  • Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
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  • perform root cause analysis for recurring issues
  • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
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  • perform root cause analysis for recurring issues
  • Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
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