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NTT DATA Logo NTT DATA · IT - Administration

Application Support And Maintenance - Healthcare Provider

India, Bangalore · Job Posted June 15, 2026
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Job Description

Embrace the role of an Application Support and Maintenance Specialist – Healthcare Provider. Leverage your expertise in incident management, application monitoring, and healthcare IT systems to ensure seamless operations. Collaborate with stakeholders, maintain compliance, and drive operational excellence in a dynamic healthcare environment. Grow your career with us and make a real impact.

Job Responsibility

  • Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues
  • Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
  • Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
  • Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
  • Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Requirements

  • Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
  • Understanding of perioperative workflows from pre‑op to PACU, including preference cards & case documentation
  • Ability to support sterile processing workflows: tray assembly, tracking, sterilization life cycle
  • Skills maintaining robotic & navigation systems (daVinci, navigation towers, cameras)
  • Knowledge of imaging/PACS connectivity for intra‑operative video & still capture
  • Familiarity with implant & tissue tracking regulations (AATB, FDA, Joint Commission)
  • Expertise in OR data analytics (turnover, case duration, utilization)
  • Experience working with Surgical Services systems like CensiTrac, iPlan, MEDSURG and other similar applications
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