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NTT DATA Logo NTT DATA · IT - Administration

Application Support And Maintenance - Healthcare Provider

India, Noida · Job Posted June 30, 2026
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Job Description

We are currently seeking a Application Support and Maintenance - Healthcare Provider to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibility

  • Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues. Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams. Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning. Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows. Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Requirements

  • Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support. Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
  • perform root cause analysis for recurring issues. Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
  • perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams. Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning. Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows. Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
  • ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements. Strong understanding of LIS workflows, QC, specimen processing, analyzer interfaces
  • Experience with middleware systems (ASTM/HL7), device interfaces, and autoverification
  • Skills supporting blood bank systems, barcode labeling (ISBT‑128), compliance (AABB, CAP)
  • Ability to troubleshoot orders/results loops, connectivity, validation
  • Knowledge of accreditation requirements, QC/QA reporting
  • Data extraction & reporting for lab leadership and operational metrics
  • Experience working with Laboratory systems like Merge LIS, Orchard Harvest, Softlab, Sunquest Lab and other similar applications
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