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NTT DATA, Inc. currently seeks an Application Support and Maintenance to join our team in Noida/Bangalore/Hyderabad. Our client is a leading healthcare provider in the United States. NTT to deliver end-to-end services, providing transformative application support and maintenance.
Job Responsibility
Provide transformative application support and maintenance for a leading healthcare provider in the United States
Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
perform root cause analysis for recurring issues
Proactively monitor application health, interfaces, and batch jobs
perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
Maintain knowledge articles, runbooks, and audit documentation
ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
Support nursing workflows, bedside documentation, care protocols
Support reference tools, evidence‑based content, and point‑of‑care access
Manage integration of nursing decision tools with the EMR (links, context-aware apps)
Provide education and training support for clinical staff on digital resources
Troubleshoot mobile/desktop access issues across nursing units
Ensure content updates, version control, and regulatory alignment
Requirements
4 – 8 years of experience
Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
perform root cause analysis for recurring issues
Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
Understanding of nursing workflows, bedside documentation, care protocols
Ability to support reference tools, evidence‑based content, and point‑of‑care access
Managing integration of nursing decision tools with the EMR (links, context-aware apps)
Education and training support for clinical staff on digital resources
Troubleshooting mobile/desktop access issues across nursing units
Ensuring content updates, version control, and regulatory alignment
Experience working with Nursing systems like Nursing Central, i-bed Vision, CarePort Care Management and other similar applications