Application Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As an FX OPSTECH/India In country, Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients. Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners. This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

Job Responsibility:

Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
develop and maintain technical support documentation for support team members and wider technology teams
partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements
assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
participate in application releases from development, testing and deployment into the production environment
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5 to 8 yrs of relevant experience in a Production Support role/environment is essential
experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
experience installing, configuring and/or supporting business applications
knowledge and experience of Problem Management Tools
ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
experience in a Foreign Exchange / Markets Support is preferred

Nice to have:

experience in a Foreign Exchange / Markets Support

What we offer:

private medical insurance packages to suit your personal circumstances
paid parental leave
diversity networks

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Analyst