Application Support Analyst Job at Bison Transport (Winnipeg)

Job Description

The Application Support Analyst is a key contributor to the provision of technical systems support within the Continuous Improvement (CI) department. The ASA is responsible for trouble-shooting systems challenges experienced by Bison staff, fulfilling requests for data outputs in various forms, and configuring data interchange requirements between Bison and its partners. This includes gaining an understanding of current processes and systems and identifying potential solutions and communicating with business analysts and software developers. As a member of Bison’s overall Systems group the ASA is committed to providing quality solutions through delivery of timely changes to, and complete support of, existing tools and processes.

Job Responsibility

Creation of data outputs
Data requests to support program changes and business improvement
Settings configuration and changes in our Transportation Management System and data tables
Ensuring customer requests details are logged, tracked, and resolved in the corporate ticketing system
Support alignment with other data-related roles (Analytics, Internal Audit)
Support of EDI – electronic data interchange (EDI, API) solutions

Requirements

Post-secondary education with a focus on any combination of Computer Science, Management Information Systems (MIS), Business Analysis, Economics, Supply Chain, Logistics or demonstrated experience. Other formal education will be considered for relevance
Experience with workflow automation solutions (e.g. Power Automate/MS Flow, scheduled jobs)
Experience with data management applications (e.g. SQL, SSRS, PowerBI, Oracle, Excel, Access, etc.)
Excellent interpersonal skills and strong supportive team player
Technical and non-technical (user) troubleshooting skills with ability to diagnose and resolve problems efficiently and effectively
Ability to document standard operating procedures and best practice to support environment of continuous improvement
Reliable and highly motivated self-starter with the ability to work independently or as a part of a collaborative team
Flexibility to meet changing work needs and demands
Ability to learn new technical platforms quickly

What we offer

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

Bison Transport - All Job Offers

Select Country

Application Support Analyst

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?