CrawlJobs Logo
Barclays Logo Barclays · IT - Administration

Application Support Analyst

United States, Whippany 80000.00 - 120000.00 USD / Year · Job Posted June 16, 2026
Apply Position
Job Link Share

Job Description

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will play a vital role in keeping critical banking applications running seamlessly and reliably. By resolving issues quickly and optimizing system performance, you will directly enhance customer experience and operational efficiency. Your contributions will help Barclays deliver innovative, secure, and uninterrupted financial services, driving its vision for the future of banking.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
  • Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
  • Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
  • Coordination
  • Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance
  • Validated experience in Data Engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms
  • Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL-based data validation
  • Considerable experience in AWS Data Pipelines using Glue, Step Functions, CloudWatch, with focus on monitoring, alerting, and SLA adherence
  • Experience with Unix/Linux, TWS, workload scheduling, CI/CD, GitLab, monitoring tools, AppDynamics, Observe, ESaaS, and cloud services as Lambda, DynamoDB, Glue Catalog
  • Exposure to Production Support, L2, Incident, Problem, Release Coordination, and ITIL Framework practices

Nice to have

  • Exposure to Production Support
  • L2
  • Incident
  • Problem
  • Release Coordination
  • ITIL Framework practices

What we offer

  • Medical, dental and vision coverage
  • 401(k)
  • Life insurance
  • Other paid leave for qualifying circumstances
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Incentive award
Barclays - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Application Support Analyst

8 matching positions

New

Application Support Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
Job Responsibility
Job Responsibility
  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Fulltime
Read More
Arrow Right
New

Application Support Analyst

Join us as an Application Support Analyst at Barclays, where you'll provide tech...
Location
Location
United Kingdom , Knutsford
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Run The Bank roles within financial institutions, specifically in live job dump solving and an evaluative mindset to resolve incident queries
  • Cobol, Abend-aid, DB2 database fact finding and basic JCL skills within the banking sector
  • ITIL concepts and best practices and using Service Management Tool - Service First / SNOW for incident, problem and change management
Job Responsibility
Job Responsibility
  • Provide technical support by troubleshooting and resolving complex issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders
  • To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right
New

Application Support Analyst

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong proficiency in SQL, with significant hands-on experience with Sybase, KDB, Oracle or a similar enterprise-level database
  • Proven troubleshooting skills in a distributed systems environment, including Unix/Linux, Windows, and various middleware technologies (e.g., Tibco, Solace, Kafka)
  • Demonstrable experience in a front-office application support or production services role within a financial institution
  • In-depth knowledge and practical application of ITIL concepts are mandatory
  • Ability to perform effectively under pressure and prioritize tasks in a fast-paced trading environment
  • A proactive and analytical approach to problem-solving
Job Responsibility
Job Responsibility
  • Provide timely and effective L1/L2 application support for the Equities Derivatives trading desk, ensuring all issues are logged, tracked, and resolved in line with SLAs
  • Troubleshoot and resolve complex technical issues across a distributed architecture (Unix/Linux, Windows, Sybase, Middleware) to minimize business impact by working
  • Manage the full lifecycle of production incidents, from initial detection and investigation to resolution, root cause analysis, and the implementation of preventative measures
  • Support and monitor critical intraday and end-of-day processes for Pre-trade market quoting, Risk, PnL, and market data generation (e.g., volatility surfaces, credit curves, borrow curves, IR curves)
  • Collaborate closely with development teams to escalate bugs, manage software releases, and contribute to the continuous improvement of the platform
  • Communicate system status, issue updates, and resolution summaries clearly and concisely to business and technology stakeholders
  • Adhere strictly to ITIL best practices for Incident Management, Problem Management, and Change Management
  • Participate in weekend support rotas, application deployments, and disaster recovery tests as required
  • Fulltime
Read More
Arrow Right

Application Support Analyst

Application Support Analyst. You will need to be able to work full time onsite i...
Location
Location
England , Appledore
Salary
Salary:
45000.00 GBP / Year
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have experience with Siemens Team Centre and NX
  • Customer-focused and approachable with strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines while supporting users with varying expertise
  • Continuous learner with a passion for digital engineering solutions
Job Responsibility
Job Responsibility
  • Implement IT digitalisation projects across various functional areas including both corporate and supply chain in accordance with Digital Transformation Strategy and Plan
  • Collaborate in maintenance and continuous improvement of implemented solutions, anticipating business needs to ensure maximum value, productivity, and return for the clients Businesses
  • Exercise technical authority over applications and information systems within scope, implementation, optimisation, and strategy driven evolution
  • Support the end users in the business with 1st line queries
  • Support test for major changes (functional, integration, UAT), ensure maintainable documentation and handovers, and drive continuous improvement aligned to the Digital Transformation Strategy
  • Coordinate delivery with UK Operations, IT teams in Spain, and external partners, aligning priorities, SLAs, and standards across teams
  • Establish standards and controls for operational master data across manufacturing contexts to safeguard traceability and operational performance
  • Assist projects involving implementations, migrations, upgrades, and new digital solutions across both corporate and supply chain domains
  • Ensure optimal, continuous, secure operation of systems, meeting quality standards and improving user satisfaction
  • Fulltime
Read More
Arrow Right

Application Support Analyst

Implement IT digitalisation projects across various functional areas including b...
Location
Location
United Kingdom , Methil
Salary
Salary:
45000.00 GBP / Year
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Siemens Team Centre and NX
Job Responsibility
Job Responsibility
  • Support the end users in the business with 1st line queries
  • Understanding of PLM engineering data flows into ERP and their purposes, ensuring accurate integration and lifecycle continuity across systems
  • Broader SuccessFactors knowledge and understanding across corporate and supply-chain domains, ensuring alignment of HR data and processes with enterprise systems
  • Understanding of integrations across SAP and adjacent platforms (e.g., Materials, Sales, Finance/Controlling, HR, and PLM/Teamcenter) and with non-SAP systems—focusing on end-to-end data flow, quality, and lifecycle
  • Maintain broad understanding of Operations domains—production, maintenance, projects, and quality—and how they interact with supply chain and finance at a solution level (no module-level detail)
  • Support test for major changes (functional, integration, UAT), ensure maintainable documentation and handovers, and drive continuous improvement aligned to the Digital Transformation Strategy
  • Coordinate delivery with UK Operations, IT teams in Spain, and external partners, aligning priorities, SLAs, and standards across teams
  • Establish standards and controls for operational master data across manufacturing contexts to safeguard traceability and operational performance
  • Assist projects involving implementations, migrations, upgrades, and new digital solutions across both corporate and supply chain domains
  • Ensure optimal, continuous, secure operation of systems, meeting quality standards and improving user satisfaction
  • Fulltime
Read More
Arrow Right

Application Support Analyst

Join us as an Application Support Analyst at Barclays where you will spearhead t...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Incident management (Tier 2/3 support) and SLA-driven resolution
  • Strong SQL skills for data analysis and root cause identification
  • Operating systems (Linux/Unix and Windows Server)
  • Ticketing and service management tools (ServiceNow, Jira)
Job Responsibility
Job Responsibility
  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Application Support Analyst

10Pearls is seeking an Application Support Analyst to join the Application Suppo...
Location
Location
Pakistan , Islamabad; Lahore; Karachi
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science or a related field is preferred
  • 3+ years of experience in Application Support or a similar role
  • Strong expertise in troubleshooting web applications and REST APIs
  • Hands-on experience with SQL queries and stored procedures
  • Good knowledge of Java and Spring technologies for API troubleshooting
  • Familiarity with JavaScript, HTML, CSS, and XML
  • Experience with MySQL and Oracle databases
  • Strong understanding of Unix and Perl scripting
  • Experience working with Jira or similar ticketing systems
  • Hands-on experience with monitoring tools and metrics reporting
Job Responsibility
Job Responsibility
  • Monitor support tickets and proactively manage potential SLA breaches
  • Troubleshoot and resolve production issues for web applications and APIs
  • Perform small-scale fixes, maintenance tasks, and testing efforts
  • Implement production changes and support deployment activities
  • Manage environments, configuration changes, and data fixes
  • Write automation and monitoring scripts for applications and services
  • Monitor applications for outages, incidents, and performance issues
  • Ensure SLA compliance for incident response and resolution timelines
  • Coordinate with internal teams and stakeholders for issue resolution
  • Maintain and update technical documentation and knowledge bases
  • Fulltime
Read More
Arrow Right

Application Support Analyst

Embark on a transformative journey as an Application Support Analyst. At Barclay...
Location
Location
United States , Whippany
Salary
Salary:
80000.00 - 120000.00 USD / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The ability to quickly identify issues, analyze root causes, and implement effective solutions to keep applications running smoothly
  • An understanding of API technology stack, Java, React, Spring and Databases, like SQL, Oracle, Mongo, operating systems, and basic networking to diagnose and fix application-related issues
  • Clear communication with users, developers, and stakeholders to explain issues, provide updates, and ensure smooth collaboration
Job Responsibility
Job Responsibility
  • Keep critical banking applications running seamlessly and reliably
  • Resolve issues quickly and optimize system performance
  • Directly enhance customer experience and operational efficiency
  • Provision of technical support for the service management function to resolve more complex issues
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
What we offer
What we offer
  • Medical
  • Dental
  • Vision coverage
  • 401(k)
  • Life insurance
  • Other paid leave for qualifying circumstances
  • Incentive award
  • Competitive holiday allowance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right