Application Support Analyst Jobs

Anthony Nolan

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

38500.00 - 44000.00 GBP / Year

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Job Description:

Join us as an Application Support Analyst and tackle exciting challenges, support critical applications, and work with a skilled team to ensure seamless operations for our users. A successful candidate will be able to quickly and efficiently analyse issues reported via our support tracking system, break them down, liaise with users and either resolve the issue or liaise with our development team to ensure a fix is available on a timely basis. You will build strong working relationships with our users and development teams, gaining an understanding of their practices and processes to ensure our systems are effectively supported. The Application Support Team provides assistance to users across Anthony Nolan, including Donor & Transplantation Services, Patient Services, Laboratories, Cell & Gene Therapies, Fundraising, Marketing & Communications, as well as core functions such as HR, Payroll, and Finance. Reporting to the Application Support Manager you will work closely and collaborate with data analysts, application developers, strategic partners, and our Product team to ensure our systems are supported in accordance with Anthony Nolan’s Strategy.

Job Responsibility:

Providing rapid response and effective resolution to incidents
Maintaining the highest level of customer satisfaction by providing proactive support
Deliver outstanding customer service. You will enhance the support experience, demonstrating a high level of user engagement, and developing strong relationships with all users
Ability to handle escalation effectively
Collaborating closely with users to capture and document requirements ensuring these are agreed and signed off
Contributing to the team’s knowledge base for the operation of the program by users and wider technology team
Working closely with the Application Support Manager to continuously improve our support, development, and deployment processes to: Reduce manual intervention
Minimise disruption to operations
Working with the development teams to ensure that all deployed systems have adequate monitoring and alerting
Effectively communicate with customers to provide information and manage expectations
Identify and manage the timely escalation of tickets that have been allocated to you, liaising with others in the wider business as appropriate
Oversee demanding situations and use your adaptability, resilience, and resourcefulness to find solutions
Applying knowledge of industry standards, trends, and developments to improve our digital offering
Undertaking any reasonable task requested by the Application Support Manager

Requirements:

Microsoft Dynamics 365 experience
Working knowledge of Microsoft Azure
.NET application support experience
An innate problem-solving ability
Strong collaborative skills
Strong interpersonal skills, including good written and verbal communication
Can work on your own initiative as well as part of a team. Be organised, analytical, make sound decisions, prioritise, work on concurrent issues to deadlines and seek resolutions
Experience of Jira Service Desk or other ticketing systems
Ability to listen, learn and improve within the role, and a commitment to continuous improvement

What we offer:

27 days annual leave
pension scheme
childcare vouchers
access to counselling via a 24-hour Employee Assistance Programme
A stimulating work environment full of opportunities to learn and develop
Life Assurance of four times annual salary
Travel season ticket loan
Cycle to work Scheme

Additional Information:

Job Posted:
December 06, 2025

Expiration:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Analyst

Anthony Nolan

Location:United Kingdom, London

Category:IT - Administration

Contract Type:Not provided