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Application Support Analyst

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Knutsford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as an Application Support Analyst, to support our UK Branch Accounting applications and help maintain stability across wide‑ranging, business‑critical services. This is a senior hands‑on role where you will take responsibility for high‑impact incidents, conduct advanced technical assessments, and contribute to the reliability and resilience of key production systems.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

Requirements:

  • Experience delivering run‑the‑bank support within financial services, consulting, or technology organisations, or in structured programme roles in other industries
  • Proficiency in DB2 and Cobol technologies within a banking environment with exposure to Risk-related business areas
  • Solid understanding of ITIL practices, including configuration and reporting activities, supported by practical experience with service tools such as Service First or SNOW

Nice to have:

  • SQL and Cobol proficiency, along with understanding of Banking or Risk domains
  • Experience in DB2, Cobol and IMS, as well as familiarity with APIs and z/OS Connect
  • Effective communication skills, with the ability to explain wide‑ranging technical issues to varied audiences
  • an understanding of IMS would be an advantage
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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