Application Support Analyst Job at Robert Half (Utica)

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for maintaining applicati...

Location

Bahrain , Manama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Unix
Shell scripting
SQL/Oracle
Mongo DB queries
ECS/Openshift /AWS
KAFKA/MQ/SFTP /NDM
Tools – App D, SPLUNK, KIBANA
Monitoring – ITRS setup, Grafana
Autosys, on job
Good communication skills & team-player

Job Responsibility

Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users

What we offer

Career growth opportunities
Equal opportunity employment
Accessibility accommodations

Fulltime

Applications Support Analyst

We require a Technical Support Analyst with at least 3 years working in a busy h...

Location

Australia , Sydney

Salary:

Not provided

Charter Bridge Consulting

Expiration Date

Until further notice

Requirements

Technical Support Analyst with at least 3 years working in a busy helpdesk/support environment supporting applications within a large commercial environment
technical support experience will include Windows, MS SQL, Unix, Linux and Sharepoint

Job Responsibility

great deal of over the phone technical support

Fulltime

Infor AS Application Support Analyst

We are seeking an experienced and detail-oriented Infor AS Application Support A...

Location

United States , Boston

Salary:

50.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT Experience: 9-12+ Years
5+ years of experience supporting Infor AS/Infor System21 ERP system
Strong understanding of core modules – Finance, Inventory, Procurement, and Manufacturing
Experience in user support, system troubleshooting, root cause analysis, and resolution
Basic understanding of RPG, CL programming, or IBM iSeries/AS400 environment
Knowledge of data extraction, report generation, and analysis
Excellent communication skills and ability to work closely with business stakeholders

Job Responsibility

Provide day-to-day functional and technical support for Infor AS ERP applications across Finance, Distribution, and Manufacturing modules
Troubleshoot and resolve issues related to system performance, data discrepancies, and user-reported errors
Support business users by analyzing incidents, providing solutions, or escalating to appropriate teams/vendors
Collaborate with internal teams to support integration with third-party applications and tools
Monitor and manage batch jobs, interface errors, and system logs
Assist in testing, patching, and deployment of updates and enhancements
Maintain documentation for system configurations, standard operating procedures, and issue resolution
Provide end-user training and guidance on system usage and best practices

Applications Support Analyst

The Applications Support Analyst 2 is a developing professional role. Applies sp...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-6 years experience or interest about apps support procedures, concepts and of other technical areas
ITIL Foundation
Good hands-on on Unix and SQL
Batch Management and Monitoring tools
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate

Job Responsibility

Having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
Partners with appropriate development and production support areas
Participates in validation and testing activities
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Exchanges ideas and information in a concise and logical manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

Fulltime

Applications Support Analyst 2

The Applications Support Analyst 2 is a developing professional role. Applies sp...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-6 years experience or interest about apps support procedures, concepts and of other technical areas
ITIL Foundation
Good hands-on on Unix and SQL
Batch Management and Monitoring tools
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate

Job Responsibility

Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
Partners with appropriate development and production support areas
Participates in validation and testing activities
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has limited but direct impact on the business through quality of activities provided
impacts team and closely related teams
Exchanges ideas and information in a concise and logical manner

Fulltime