Application Support Analyst

• Provide functional and technical support for front-office and private banking applications
• Handle Level 2/2.5 incident analysis, including non-standard production issues
• Liaise with development and infrastructure teams to coordinate issue resolution and deployments
• Manage application releases and patching, including early morning production go-lives
• Participate in a rotation-based shift (between 7:30 AM and 6:30 PM)
• Be available for monthly Saturday patching (on rotation) and occasional weekend go-lives
• Ensure documentation of recurring issues and knowledge sharing with the team

• Master Degree in IT or relevant experience in a similar role (2-5 years)
• Experience in a Production Support or Application Support role, ideally in a financial environment
• Strong analytical mindset, with the ability to troubleshoot and document undocumented issues
• Comfortable working under pressure in fast-paced, high-stakes environments
• Excellent communication skills (written and verbal)
• Team player with a service-oriented mindset
• Fluent in French. English is a plus

Knowledge of ITIL processes

• Access to our Sopra Steria training and personal development academy
• A company car lease or mobility budget
• A company laptop and mobile phone
• Private health insurance coverage
• Meal vouchers
• Social security and pension plan
• A competitive salary
• 26 holiday days