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Barclays Logo Barclays · IT - Administration

Application Support Analyst

India, Pune · Job Posted June 09, 2026
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Job Description

Join us as an Application Support Analyst at Barclays where you will spearhead the evolution of our application stability and support operations, driving innovation and operational excellence. You will harness cutting-edge tools and practices to monitor, troubleshoot, and optimise critical applications, ensuring seamless delivery of our digital solutions.

Job Responsibility

  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Incident management (Tier 2/3 support) and SLA-driven resolution
  • Strong SQL skills for data analysis and root cause identification
  • Operating systems (Linux/Unix and Windows Server)
  • Ticketing and service management tools (ServiceNow, Jira)

Nice to have

  • Application monitoring & observability tools (AppDynamics, ITRS, Observe)
  • Automation mindset and scripting basics (Python/Bash/PowerShell)
  • Middleware / messaging exposure (e.g., IBM MQ BMM)
  • Certificate and security management (SSL, SSH, FTPS/SFTP/HTTPS)

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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