Application Support Analyst

• Provide comprehensive technical support and troubleshooting for NetSuite and other organizational applications
• Assist the Finance team in managing software systems such as NetSuite, Sheppard, Kahua, Microsoft Dynamics GP, and VersaPay
• Deliver multi-level technical support for hardware, software, and peripherals, ensuring timely resolution of service tickets
• Contribute to system implementation, process documentation, and operational tasks, maintaining accurate reporting and task tracking
• Participate in the software development lifecycle, including design, development, quality assurance, and ongoing support
• Develop and manage queries to ensure data consistency and integrity across business systems
• Facilitate and lead Scrum meetings, creating dashboards and tracking team tasks to improve productivity
• Collaborate with internal teams, vendors, and external service providers to address and resolve technical issues

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
• A minimum of 5 years of experience in application or technical support roles
• Proficiency with NetSuite (cloud-based SaaS), MySQL, and related tools
• Familiarity with Microsoft .NET 4.0+, Visual Studio, and Azure Cloud services
• Strong analytical and problem-solving skills, with a focus on documentation and communication
• Experience working within Agile or Scrum methodologies is preferred
• Ability to manage multiple tasks effectively and work collaboratively in a team environment

Experience working within Agile or Scrum methodologies is preferred

• Access to top jobs
• Competitive compensation and benefits
• Free online training
• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan eligibility for contract/temporary professionals