Application Support Analyst Job at SCC (London)

Application Support Analyst

SCC

Location:
United Kingdom , London ▼
Broxbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

28000.00 - 30000.00 GBP / Year

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Job Description:

Join our proximity support team as an Application Support Analyst, working with a Senior Application Analyst to provide second-line technical support for business applications. Responsibilities include diagnosing issues, managing updates, resolving data queries, and handling access or configuration requests. This role requires strong communication, prioritisation, and attention to documentation. This position is well-suited for those who are looking to build a career in application support and grow professionally within the role. Security clearance or willingness to apply will be required for this role.

Job Responsibility:

Monitor and triage support tickets and calls, ensuring prompt responses
Resolve issues and service requests, escalating complex cases as needed
Review system alerts and exception reports to maintain reliability
Document support activities and troubleshooting steps
Assist with application upgrades and deployments
Identify recurring issues and suggest process improvements
Achieve any KPI targets set for your role
Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations
Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard
Carry out any other reasonable request from your line management
Participate in 24/7 coverage via a rota system or engage in a shift system (where contractually identified)
Work a certain amount of overtime when required to do so
Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
Be able to produce and update technical documentation where required

Requirements:

Basic SQL and relational database knowledge
Strong analytical and problem-solving abilities
Effective communicator, able to explain technical details to non-technical users
Self-motivated, able to prioritise and work independently
Need to have a full UK driving licence
Experience in application or IT support, or data-related roles
Familiarity with IT ticketing systems (e.g., ServiceNow)
Experience with financial systems
Understanding of application monitoring and troubleshooting
Knowledge of Power BI for data analysis and reporting
Basic scripting knowledge

What we offer:

large company benefits
a broad flexible benefits scheme
2 paid-for volunteering days a year

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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