Application Support Analyst Jobs

Culture Amp

Location:
Australia, Melbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a key member of our Camper Technology Support Team, the Level 3 Application Support Analyst is the final point of escalation for technical issues related to our finance (eg. Netsuite), legal (eg. Docusign), and sales applications (eg. Salesforce). This role is crucial for ensuring the stability and performance of our core business systems. You will leverage your deep technical expertise to diagnose and resolve complex application problems, working directly with end-users and collaborating with external vendors and specialised technical teams to find and implement solutions.

Job Responsibility:

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions
Knowledge Leadership: Mentor and guide Campers to both use and provide support for specialist applications, sharing your expertise and contributing to the creation of comprehensive documentation and knowledge base articles
Critical Application Support: Maintain and support a wide range of business-critical applications used by our finance, legal, and sales departments, ensuring minimal disruption to business operations

Requirements:

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

What we offer:

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget
Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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Application Support Analyst