Application Support Analyst Job at Barclays (Whippany)

Job Description

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will play a vital role in keeping critical banking applications running seamlessly and reliably. By resolving issues quickly and optimizing system performance, you will directly enhance customer experience and operational efficiency. Your contributions will help Barclays deliver innovative, secure, and uninterrupted financial services, driving its vision for the future of banking.

Job Responsibility

Keep critical banking applications running seamlessly and reliably
Resolve issues quickly and optimize system performance
Directly enhance customer experience and operational efficiency
Provision of technical support for the service management function to resolve more complex issues
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

The ability to quickly identify issues, analyze root causes, and implement effective solutions to keep applications running smoothly
An understanding of API technology stack, Java, React, Spring and Databases, like SQL, Oracle, Mongo, operating systems, and basic networking to diagnose and fix application-related issues
Clear communication with users, developers, and stakeholders to explain issues, provide updates, and ensure smooth collaboration

Nice to have

Helps automate repetitive tasks, improve efficiency, and speed up issue resolution
Understanding incident, problem, and change management frameworks improves how issues are handled and documented
Ability to notice small errors or patterns in logs and systems that could indicate larger underlying issues

What we offer

Medical
Dental
Vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award
Competitive holiday allowance
Private medical care
Pension contribution

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Application Support Analyst

Job Description

Job Responsibility

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