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Application Support Analyst

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twentyAI

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IT - Software Development

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Salary:

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Job Description:

Application Support Analyst: Hybrid working (3 days); Up to €500 per day; 6 Month initial contract (Likely to extend!); 2 stage IV process; Stack: SQL (Essential), Python/Java/Power BI (Beneficial). A global organization operating within the financial and capital markets sector, dedicated to maintaining high-availability platforms and supporting enterprise-level financial systems in a collaborative, international environment.

Job Responsibility:

  • Monitoring production systems and coordinating incident management activities
  • Executing operational procedures during key business processing cycles
  • Collaborating with stakeholders, analysts, and engineering teams to keep platforms stable
  • Creating scripts and technical solutions for urgent operational issues
  • Supporting test environments and managing incident communications
  • Participating in a support rota, including occasional out-of-hours work
  • Assisting with post-release monitoring and ongoing operational improvements

Requirements:

  • Experience supporting enterprise applications in financial services or regulated environments
  • Strong SQL skills for troubleshooting and data analysis
  • Interest in automation and process improvement
  • Understanding of operational controls and support processes
  • Strong communication skills and ability to manage/escalate issues
  • Fluency in French and English
  • Comfortable providing support via phone, chat, and email
  • Self-motivated with strong teamwork and problem-solving abilities
  • Attention to detail in testing, reporting, and production follow-up

Nice to have:

  • Experience with incident/change management platforms
  • Unix scripting or languages like Python or Java
  • Exposure to monitoring tools
  • Reporting or business intelligence platforms
  • Python
  • Java
  • Power BI

Additional Information:

Job Posted:
May 16, 2026

Work Type:
Hybrid work
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