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Boston Hale Logo Boston Hale · IT - Administration

Application Support Analyst

United Kingdom, London 40000.00 - 45000.00 GBP / Year · Job Posted February 14, 2026
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Job Description

I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required. This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance.

Job Responsibility

  • Provide 1st/2nd line application support, triaging and resolving incidents
  • Investigate system integrations, APIs and data workflows
  • Coordinate fixes, upgrades and testing with internal teams and vendors
  • Configure user roles, permissions and application settings
  • Support releases, patches, UAT and functional testing
  • Monitor application health and performance using observability tools
  • Produce documentation, user guides and training materials

Requirements

  • 1-3+ years' experience in application or systems support
  • Strong troubleshooting and analytical capability
  • Experience with ticketing tools and SaaS platforms
  • Understanding of integrations and data flows
  • Excellent stakeholder communication skills

Nice to have

Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally

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