Application Support Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role requiring in-depth knowledge of applications support, data analysis methodologies, and a comprehensive understanding of industry standards, with a focus on ensuring timely and high-quality business support.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Hands on experience in Unix platform, Open Shift and Mongo
Experience in Monitoring tools such as ITRS and AppDynamics
Experience in scheduling tools such as Autosys
Good troubleshooting skills and Corporate Banking domain knowledge
Good at ITIL processes including Incident and Problem Management

What we offer:

Equal opportunity employer policy
Accessibility accommodations
Global benefits plan

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Analyst