Application Support Analyst Job at Citi (Pune)

Job Description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job Responsibility

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
resolves problems by identifying and selecting solutions
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

4-8 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands on experience in managing apps hosted on Cloud
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

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Application Support Analyst

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