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Application Support Analyst

blu-digital.co.uk Logo

Blu Digital

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75000.00 GBP / Year
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Job Description:

My client is looking for a 2nd/3rd line service desk analyst to join their growing team in London. Day to day you will be providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs). You will be restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction. You will have to perform a detailed root cause analysis to identify permanent solutions for incidents and problem tickets. In this role, you will be expected to automate repetitive tasks to enable the application support team to focus on value-added activities. My client will expect you to create monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services.

Job Responsibility:

  • providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
  • restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
  • performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
  • automating repetitive tasks to enable the application support team to focus on value-added activities
  • creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Requirements:

  • proven software support experience
  • hands-on experience with Azure Service Fabric
  • hands-on experience with Microsoft BizTalk
  • hands-on experience with Microsoft Dynamics 365 Finance & Operations
  • hands-on experience with Microsoft SQL Server
  • experience with PowerShell scripting language

Additional Information:

Job Posted:
December 26, 2025

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