Application Support Analyst, Inetum

Application Support Analyst

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As part of the Command Center team, you will be responsible for monitoring the execution of the batch plan and responding to system alerts. Your role will involve identifying and processing errors based on predefined procedures, ensuring the stability and continuity of operations. You will also interact with various monitoring tools and ticketing systems to maintain service quality and performance. Inetum is a European leader in digital services, operating in 19 countries with a dense network of sites. Driven by growth, it generated sales of 2.5 billion euros in 2023.

Job Responsibility:

Monitor batch job execution and handle errors according to documented procedures
Respond to alerts generated by their monitoring tools
Perform basic troubleshooting using Unix/Linux commands (log reading, directory navigation, etc.)
Escalate incidents appropriately and ensure timely resolution
Document incidents and resolutions in ticketing systems (Jira, ServiceNow)
Collaborate with other IT teams to ensure smooth operations and continuous improvement.

Requirements:

At least 1 year of relevant experience
Basic knowledge of Unix/Linux (log analysis, command-line navigation)
Experience with ticketing tools such as Jira and/or ServiceNow
Problem-solving mindset with the ability to follow instructions and procedures
Knowledge of shell scripting for automation and task optimization
English proficiency (written and spoken) is required.

Nice to have:

Experience with TWS (Tivoli Workload Scheduler) or other job scheduling tools
Previous experience in a Command Center or IT Operations environment.

What we offer:

Inetum certified Top Employer Europe 2025
Opportunity to grow expertise and create digital impact.

Additional Information:

Job Posted:
June 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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