Application Support Analyst

• Manage user access in accordance with established service levels
• Maintain detailed and accurate logs documenting progress
• Ensure all user access is designed considering principles of least privilege and segregation of duties
• Work closely with IT support teams and end user community to address application related issues
• Perform access reviews in accordance with established process and timelines
• Assist with team related initiatives including coordination, communication, and implementation
• Stay current on IT security trends, news, and direction
• Provide a high level of customer service throughout every interaction with end users
• Promptly notify management of any potentially “dissatisfied” end users
• Contribute to technical and end user facing documentation
• Gain understanding of the applications Aveanna employees utilize to perform their work
• Provide detailed input and documentation for internal and external audit reviews

• Associate or bachelor’s degree in an IT related field or equivalent work experience
• At least 3 years of experience supporting applications and administering user access
• Knowledge and understanding of HIPPA and SOX regulatory requirements
• Ambitious and able to work well with minimal supervision or in a team environment
• Willingness to take ownership of problems and follow through to completion
• Ability to perform analysis of data, processes, policies, procedures and/or systems
• Problem solving skills and the ability to exercise sound judgment in any customer service scenario
• Experience working with ticketing systems
• Command of English (business/fluent)
• Must be detail oriented
• Excellent written and verbal communication skills
• Must have a high degree of professionalism and the ability to work effectively with all employees and business associates
• Adhere strictly to shift schedule, timeliness is a key requirement

ITIL Certification(s) are preferred

• Thorough training
• Flexible schedules
• Electronic charting
• Access to a clinical supervisor 24/7
• Tuition Reimbursement
• Advancement opportunities
• Weekly pay via multiple payment options