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Application Support Analyst

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Glasgow

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us at Barclays as an Application Support Analyst, where you will take part in the evolution of our digital landscape, driving innovation and operational excellence. You will play a pivotal role in production support, working directly with colleagues across the business. This position offers an exciting entry point into Tech Services, with exposure to cutting-edge technology and diverse business functions.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

Requirements:

  • Experience in writing queries in SQL language (for running on Oracle, MS SQL), analysing stored procedures and general RDBMS knowledge
  • Basic knowledge of Unix/Linux navigation and Shell scripting
  • Evidence of strong experience of IT software support / IT Incident Management, or of any software development

Nice to have:

  • Experience in Monitoring Tools like ITRS or AppDynamics
  • Exposure to cloud-based infrastructure (AWS or MS Azure)
  • Prior experience in supporting trading or payment platforms
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • On-site Fitness Suite
  • Fitness classes
  • On-site GP
  • Bicycle store
  • Rooftop bar, The Beacon

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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