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Application Support Analyst

barclays.co.uk Logo

Barclays

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as an Application Support Analyst. At Barclays, we don’t just adapt to the future, we create it. As an Application Support Analyst you will support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

Job Responsibility:

  • Perform the following subset of ITIL aligned functions, Incident Management, Problem Management, Change Management
  • Drive for the resolution of all Incidents relating to the relevant product area, to return product service to customers as quickly as possible
  • Lead the investigation into root cause analysis of major incidents to minimize their impact on the business operations
  • Contribute to service improvement plans for products within scope
  • Ownership of the overall Problem Backlog and partner with BTB teams for the development of a Release Strategy to deliver Service Improvements
  • To establish strong relationships across the Contact Centre organisation in order to develop effective applications and work in a fully collaborative way an as per the Agile Delivery Methodology
  • Ensures the Service Introduction process is carried out for all new services
  • Shift and or Oncall support (approx. rota 1 in 4 weeks)
  • Apply knowledge and skills in their specific product area in their everyday work to support the Application Support Lead
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Requirements:

  • Cloud/Openshift
  • Core Java/Java script
  • UNIX and SQL
  • ITIL v3 Foundation qualified
  • AWS Certifications preferred
  • AWS Cloud
  • Shell script
  • Python
  • Wily
  • Splunk
  • AppDynamics
  • ESaaS
  • Service First
  • ELK
  • Confluence
  • JIRA

Nice to have:

  • AWS Certifications preferred
  • Tech and tool Skills – AWS Cloud, Shell script, Python, Wily, Splunk, AppDynamics, ESaaS, Service First, ELK, Confluence and JIRA
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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