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Application Support Analyst

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Knutsford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us at Barclays as a Application Support Analyst to help support the authorisation host for Barclaycard Payments. In this role, you’ll work with real‑time payment authorisation systems, ensuring transactions run smoothly and securely. You’ll assist in monitoring system performance, troubleshooting issues, and supporting incident resolution. The position includes occasional on‑call responsibilities to help maintain 24/7 service availability.

Job Responsibility:

  • Support the authorisation host for Barclaycard Payments
  • Work with real‑time payment authorisation systems, ensuring transactions run smoothly and securely
  • Assist in monitoring system performance, troubleshooting issues, and supporting incident resolution
  • Occasional on‑call responsibilities to help maintain 24/7 service availability
  • Provision of technical support for the service management function to resolve more complex issues
  • Execution of preventative maintenance tasks on hardware and software
  • Utilisation of monitoring tools/metrics to identify, prevent and address potential issues
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify root causes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management
  • Identification and remediation or raising of potential service impacting risks and issues
  • Proactively assess support activities implementing automations
  • Actively tune monitoring tools, thresholds, and alerting

Requirements:

  • Experience with Base24 Classic (POS) on HP Nonstop Platform
  • Experience with ENFORM/TACL
  • Experience with Tandem Utilities - FUP, ENSCRIBE, PATHWAY, SPOOLCOM/PERUSE
  • Experience with TAL, COBOL85
  • Knowledge of CARD Payments & Messaging Formats - ISO8583, APACS, HISO
  • Experience with Monitoring Tools- Prognosis, EMS, ViewPoint
  • In-depth technical knowledge and experience in assigned area of expertise
  • Thorough understanding of underlying principles and concepts within area of expertise
  • Ability to lead and supervise a team, guiding and supporting professional development
  • Ability to partner with other functions and business areas
  • Ability to advise and influence decision making within own area of expertise
  • Ability to take ownership for managing risk and strengthening controls
  • Ability to resolve problems by identifying and selecting solutions through application of acquired technical experience
  • Ability to guide and persuade team members and communicate complex / sensitive information
  • Ability to act as contact point for stakeholders outside of immediate function
  • Demonstrated Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Demonstrated Barclays Mindset – to Empower, Challenge and Drive
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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