Application Support Analyst I Job at Tucker Parker Smith Group (Phoenix)

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

New

L1 Support – IT2 Application Support Analyst

Provide first-line operational and functional support for the IT2 Treasury Manag...

Location

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Basic understanding of Treasury Management Systems
Knowledge of ITIL incident management process
Basic SQL and log analysis
Monitoring tools and ticketing systems (ServiceNow/JIRA)
Good communication skills
1-4 years of application support experience

Job Responsibility

Monitor IT2 application health, interfaces, and scheduled jobs
Handle user incidents and service requests through ticketing tools
Perform initial troubleshooting for: Login/access issues, Job failures, Payment processing issues, Bank statement loading failures, Basic interface failures
Restart services/jobs based on SOPs
Validate daily treasury operations and batch executions
Escalate critical issues to L2/L3 teams within SLA timelines
Communicate status updates to users and stakeholders
Maintain incident logs and operational checklists
Support basic user administration activities

Fulltime

New

Application Support Analyst - Operations Technology

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python...)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

New

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime