Application Support Analyst I Job at Tucker Parker Smith Group (Phoenix)

Application Support Analyst I

Tucker Parker Smith Group

Location:
United States , Phoenix

Category:
IT - Administration

Contract Type:
Not provided

Salary:

43.00 - 45.00 USD / Hour

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Job Description:

The Application Support Analyst I (ASA I) provides Tier 1–2 technical and functional support for enterprise business applications, with a primary focus on Yardi property management systems. This role is responsible for maintaining day-to-day application operations, including troubleshooting, access management, routine configuration, and supporting system releases. Working under moderate supervision, the ASA I collaborates with cross-functional teams including Finance, Property Operations, IT, and external vendors to ensure systems remain stable, secure, and effective.

Job Responsibility:

Provide support for enterprise applications, including property management and document platforms
Manage service desk intake, ticket triage, prioritization, and routing
Troubleshoot and resolve application issues
escalate complex problems as needed
Coordinate with vendors to log and track system issues through resolution
Administer user access and permissions in accordance with established standards
Conduct access reviews and support audit processes
Execute data corrections with proper validation and documentation
Maintain knowledge base articles, runbooks, and operational documentation
Assist with key business processes such as budgeting cycles, data validation, and reporting workflows
Perform minor configuration updates and workflow adjustments
Maintain role templates and support segregation-of-duties compliance
Ensure data accuracy across systems
Coordinate with internal teams and vendors on larger system updates
Execute regression and smoke testing for system updates and releases
Participate in release planning, deployment coordination, and communication efforts
Assist with change management processes and documentation

Requirements:

1–3 years supporting enterprise applications in an IT environment
Experience with Yardi is a PLUS!
Yard, Box, Docusign
Basic understanding of ERP systems and application workflows
Familiarity with user access controls and data integrity practices
Working knowledge of SQL for queries and data validation

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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