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Application Support Analyst - Client Technology

United Kingdom, London · Job Posted May 17, 2026
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Job Description

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

Job Responsibility

  • Support business users offering second- and third-line support
  • Knowledge of scripting language (PowerShell, Python...)
  • Manage new system analysis and implementation
  • Experience of Salesforce from an administrative perspective is desirable
  • Provide incident management per ITIL standards
  • Liaison between technology department and business groups to communicate system changes
  • Manage process and trading system documentation in existing template
  • produce and regularly maintain to a high standard
  • Ensure active tasks retain focus through workflow and prioritisation awareness
  • Manage vendor system upgrades and implementation
  • Manage technical client onboarding
  • Complete exchange reporting and compliance audits

Requirements

  • Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
  • Must be able to work under demanding conditions with a calm demeanour
  • Experience gained in a financial services background, ideally finance
  • Ability to work as part of a team in an environment with changing expectations
  • Proven ability to show a proactiveness in picking up issues and improving existing processes
  • Process-driven and systematic mindset
  • Experience with ITIL and change management processes
  • Excellent documentation, communication, and organizational skills
  • Ability to build strong relationships with Application Development teams and business sponsors
  • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
  • Experience in exchange and vendor management
  • Knowledge of server-side infrastructure and admin tools
  • Ability to work shifts patterns (if required)
  • Good to have knowledge of Fix Messaging protocol, including support experience
  • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
  • Experience in technical onboarding of new APIs and systems
  • Prior experience in a support role, liaising directly with clients in a technical capacity

Nice to have

  • Bachelor's degree in any relevant field
  • Excellent verbal and written communication skills
  • Experience of Salesforce from an administrative perspective is desirable
  • Knowledge of scripting language (PowerShell, Python...)
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