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Application Support Analyst-accounts Payable

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Advocate Health Care

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Location:
United States , Milwaukee

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

41.10 - 61.65 USD / Hour
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Job Description:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility:

  • Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s)
  • Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
  • Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions
  • Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
  • Facilitates clinical/business practice processes which result in successful software transitions and system utilization
  • Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
  • In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy
  • Ensures accurate data maintenance and reviews the technological impact of business requirements
  • Guides, advises and acts as a a resource regarding processes and issue resolution
  • Serves as a mentor to train and develop other application support staff as needed
  • Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
  • Completes change and quality control documentation using department standards
  • Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development
  • Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency
  • Performs data analysis to support data requirements and initiatives
  • Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems
  • Assists users in using the full functionality of the application(s) and process flow
  • Evaluates training effectiveness, maintains and updates training curriculum as needed
  • Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality
  • Provides direction on complex or ambiguous application issues
  • Creates project timelines and develops plans to ensure projects are completed successfully within deadlines
  • May coordinate the activities of other members of the project team

Requirements:

  • Bachelor's Degree (or equivalent knowledge) in Business Management
  • Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
  • Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
  • Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
  • Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
  • Project management experience with ability to use project management software
  • Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement
  • Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
  • Strong organizational, communication, problem and issue resolution skills
  • Ability to gather and organize data
  • Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems
  • Must be able to lift up to 40 lbs. occasionally
  • Job requires travel, therefore, may be exposed to road and weather hazards

Nice to have:

  • HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)
  • PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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