Application Support Analyst-accounts Payable Job at Advocate Health Care (Milwaukee)

Job Description

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility

Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s)
Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions
Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Facilitates clinical/business practice processes which result in successful software transitions and system utilization
Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy
Ensures accurate data maintenance and reviews the technological impact of business requirements
Guides, advises and acts as a a resource regarding processes and issue resolution
Serves as a mentor to train and develop other application support staff as needed
Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
Completes change and quality control documentation using department standards
Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development
Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency
Performs data analysis to support data requirements and initiatives
Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems
Assists users in using the full functionality of the application(s) and process flow
Evaluates training effectiveness, maintains and updates training curriculum as needed
Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality
Provides direction on complex or ambiguous application issues
Creates project timelines and develops plans to ensure projects are completed successfully within deadlines
May coordinate the activities of other members of the project team

Requirements

Bachelor's Degree (or equivalent knowledge) in Business Management
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
Project management experience with ability to use project management software
Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement
Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
Strong organizational, communication, problem and issue resolution skills
Ability to gather and organize data
Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems
Must be able to lift up to 40 lbs. occasionally
Job requires travel, therefore, may be exposed to road and weather hazards

Nice to have

HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)
PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

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Application Support Analyst-accounts Payable

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