Application Support Analyst 2 Job at BlackLine (Bengaluru)

Application Support Analyst - MDM, Market Data & Risk

We are seeking an Application Support Analyst to provide Level 2 functional and ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Economics, Business Administration, Computer Science, or equivalent experience
3+ years of experience in data management, market data, risk systems, application support, or a related support function
Strong understanding of commodities trading, market data concepts, forward curves, spot prices, price indices, and settlements
Knowledge of Master Data Management principles and data governance practices
Understanding of risk management concepts such as VaR, P&L attribution, position management, and exposure reporting
Hands-on troubleshooting experience with SQL, XML, JSON, middleware logs, and integration flows
Experience with API testing or payload simulation tools such as SOAP UI and Postman
Familiarity with SDLC concepts for business applications
Experience using ITSM tools such as Jira, ServiceNow, or similar platforms
Strong Excel and Microsoft Office skills for data analysis and reporting

Job Responsibility

Investigate and resolve data integration issues across MDM, risk, pricing, and market data systems through root cause analysis and corrective or preventive actions
Provide Level 2 support for market data platforms, including curve management, forward curve configuration, data feed troubleshooting, and user access management
Monitor data quality, coordinate data cleansing activities, and validate market data accuracy against source systems such as exchanges and market data providers
Support risk management processes including P&L reporting, VaR calculations, position management, exposure monitoring, and data feed troubleshooting
Enforce data governance rules to ensure accuracy, completeness, consistency, and integrity across supported systems
Perform advanced troubleshooting using middleware logs, payload simulation tools, SQL queries, and XML/JSON interpretation
Support curve publishing workflows to downstream systems such as risk and accounting platforms
Collaborate with Trading, Risk, Middle Office, Accounting, IT, infrastructure, support teams, and external vendors
Contribute to non-regression testing, UAT, continuous improvement initiatives, user guides, runbooks, and SOPs
Provide regular status updates on incidents, data quality metrics, and project progress

What we offer

Global Diversity
Trust and Growth
Continuous Learning
Vibrant Culture
Meaningful Impact
Equal Opportunity

Application Support Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy

Job Responsibility

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues

Fulltime

SAP Application Support Analyst 1

The SAP Application Support Analyst position is responsible for supporting SAP b...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
1+ years of experience as SAP End User (preferably in AA, AP, AR or GL)
Knowledge of the standard financial transactions in SAP
Experience with SAP posting transaction
Bachelor’s degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products
Analyze SAP data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain SAP Based software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime

Application Support Analyst

Embark on a transformative journey as an Application Support Analyst. At Barclay...

Location

United States , Whippany

Salary:

80000.00 - 120000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
Coordination
Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance
Validated experience in Data Engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms
Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL-based data validation
Considerable experience in AWS Data Pipelines using Glue, Step Functions, CloudWatch, with focus on monitoring, alerting, and SLA adherence
Experience with Unix/Linux, TWS, workload scheduling, CI/CD, GitLab, monitoring tools, AppDynamics, Observe, ESaaS, and cloud services as Lambda, DynamoDB, Glue Catalog
Exposure to Production Support, L2, Incident, Problem, Release Coordination, and ITIL Framework practices

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Incentive award

Fulltime

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Banking Application Support Analyst

We are seeking a Application Support Engineer to provide end-to-end support for ...

Location

United States , Atlanta

Salary:

91040.00 - 113800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years in Application/Product Support roles
3+ years of hands-on experience with SQL (querying, troubleshooting)
3+ years of experience in Linux and/or Windows environments
1+ years of experience with monitoring/observability tools
1+ years of experience with AWS, GCP and other cloud technologies (cloud fundamentals, troubleshooting)
2+ years of experience using ServiceNow, or similar ITSM tools

Job Responsibility

Provide L2/L3 support for business-critical applications and payment systems
Monitor system performance and ensure high availability using observability tools
Troubleshoot and resolve incidents across SQL, Linux, and Windows environments
Perform root cause analysis and implement preventive measures
Manage incidents, service requests, and changes via ServiceNow
Support deployments, releases, and production validations
Collaborate with cross-functional and global teams for issue resolution
Communicate effectively with stakeholders on incident status and resolutions

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
401k program with company match
additional voluntary or legally-required benefits

Fulltime

Ops Support Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Select Country

Application Support Analyst 2

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Application Support Analyst 2

Application Support Analyst - MDM, Market Data & Risk

Application Support Analyst

SAP Application Support Analyst 1

L2 Application Support Analyst – Financial Systems

Application Support Analyst

Application Support Analyst 1

Banking Application Support Analyst

Ops Support Analyst 2

Our AI answers in your language