Application Support Analyst 1

• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk
• Driving efficiencies through process automation, toil reduction, employing Site Reliability Engineering (SRE) principles
• Provide production runs for different internal and regulatory reporting and stressed scenarios (i.e. Base III, FRTB, CCAR…)
• Explain and investigate issues when various risk metrics such as VaR, Stress VaR, PSE, CEM, CEF are not in line with business expectation
• Work with different Risk reporting Teams which includes various reporting tools like Cognos/Microstrategy/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes
• Perform Incident and Problem management including prioritization, root cause analysis and escalation to appropriate groups
• Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and post-mortems

• More than 1 years of experience in a technical environment
• A good understanding of production monitoring tool (Geneos, Autowatch, AppDynamics, etc..)
• A good academic background, with at least an under-graduate degree in computer science
• Strong knowledge of Microsoft and Linux operating systems
• Experience working in a support and dealing with business and technology users of the application in a support capacity
• Experience in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support
• Experience with Sybase, Oracle, MongoDB / SQL and writing scripts and database queries
• Experience with Unix Shell Scripting
• Knowledge of Ab-Initio, Core Java [beneficial], Perl [beneficial], Cognos[beneficial] and Microstrategy [beneficial]
• Personally, well organized and an excellent team player, Willingness to learn
• Good Analytical skills to understand and articulate issues
• Be innovative and proactive in suggesting solutions
• Demonstrate drive and initiative
• be goal-oriented, dedicated and self-sufficient

Knowledge of Ab-Initio, Core Java, Perl, Cognos and Microstrategy