Application Support Analyst 1 Job at BlackLine (Mexico City)

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Application Support Analyst 1 (Customer Service)

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

New

L1 Support – IT2 Application Support Analyst

Provide first-line operational and functional support for the IT2 Treasury Manag...

Location

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Basic understanding of Treasury Management Systems
Knowledge of ITIL incident management process
Basic SQL and log analysis
Monitoring tools and ticketing systems (ServiceNow/JIRA)
Good communication skills
1-4 years of application support experience

Job Responsibility

Monitor IT2 application health, interfaces, and scheduled jobs
Handle user incidents and service requests through ticketing tools
Perform initial troubleshooting for: Login/access issues, Job failures, Payment processing issues, Bank statement loading failures, Basic interface failures
Restart services/jobs based on SOPs
Validate daily treasury operations and batch executions
Escalate critical issues to L2/L3 teams within SLA timelines
Communicate status updates to users and stakeholders
Maintain incident logs and operational checklists
Support basic user administration activities

Fulltime

Banking Application Support Analyst

We are seeking a Application Support Engineer to provide end-to-end support for ...

Location

United States , Atlanta

Salary:

91040.00 - 113800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years in Application/Product Support roles
3+ years of hands-on experience with SQL (querying, troubleshooting)
3+ years of experience in Linux and/or Windows environments
1+ years of experience with monitoring/observability tools
1+ years of experience with AWS, GCP and other cloud technologies (cloud fundamentals, troubleshooting)
2+ years of experience using ServiceNow, or similar ITSM tools

Job Responsibility

Provide L2/L3 support for business-critical applications and payment systems
Monitor system performance and ensure high availability using observability tools
Troubleshoot and resolve incidents across SQL, Linux, and Windows environments
Perform root cause analysis and implement preventive measures
Manage incidents, service requests, and changes via ServiceNow
Support deployments, releases, and production validations
Collaborate with cross-functional and global teams for issue resolution
Communicate effectively with stakeholders on incident status and resolutions

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
401k program with company match
additional voluntary or legally-required benefits

Fulltime

Operation Support Analyst 1

The Operation Support Analyst 1 is an entry-level position responsible for provi...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Application Support Analyst

We are seeking an Application Support Analyst to join a collaborative service de...

Location

United States , Cedar Rapids

Salary:

55000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Experience in application support, technical support, or service desk support
Background supporting proprietary software or third-party software applications
Strong knowledge of: Windows operating systems, SQL Server, Microsoft Office, especially Excel
Ability to review and interpret client data files for troubleshooting purposes
Strong communication skills and a customer-service mindset
Comfortable working onsite full time in a team-oriented environment

Job Responsibility

Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications
Troubleshoot and resolve software, system, and user issues in a service desk environment
Support clients through remote connections and direct user interaction
Analyze client data files to identify issues and determine next steps
Assist users with Windows-based software and Microsoft Office applications, particularly Excel
Support software connected to paper scanning devices and related workflows
Document issues, resolutions, and support activity through ticketing systems
Collaborate with peers on the service desk and escalate issues when needed

What we offer

Bonus
Benefits (medical, vision, dental, life and disability insurance)
401(k) plan
Free online training

Fulltime

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Application Support Analyst 1

Job Description

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