Application Support Analyst 1 Job at BlackLine (Mexico City)

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Application Support Analyst

As part of the Command Center team, you will be responsible for monitoring the e...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

At least 1 year of relevant experience
Basic knowledge of Unix/Linux (log analysis, command-line navigation)
Experience with ticketing tools such as Jira and/or ServiceNow
Problem-solving mindset with the ability to follow instructions and procedures
Knowledge of shell scripting for automation and task optimization
English proficiency (written and spoken) is required.

Job Responsibility

Monitor batch job execution and handle errors according to documented procedures
Respond to alerts generated by their monitoring tools
Perform basic troubleshooting using Unix/Linux commands (log reading, directory navigation, etc.)
Escalate incidents appropriately and ensure timely resolution
Document incidents and resolutions in ticketing systems (Jira, ServiceNow)
Collaborate with other IT teams to ensure smooth operations and continuous improvement.

What we offer

Inetum certified Top Employer Europe 2025
Opportunity to grow expertise and create digital impact.

Fulltime

Revenue Cycle Application Analyst Associate

The Revenue Cycle Application Analyst provides support and analysis to promote s...

Location

United States

Salary:

29.87 - 44.81 USD / Hour

The University of Vermont Health Network

Expiration Date

Until further notice

Requirements

Bachelor's degree or formal technical training or equivalent experience
1+ year in a related position

Job Responsibility

Provides support and analysis to promote system and workflow improvements to maintain more efficient revenue cycle operations across the University of Vermont Health Network (UVMHN)
Working with end-users, vendors, and internal information systems (IS) staff to provide insights into the business/clinical processes as they apply to the network systems
Close collaboration with UVMHN Enrollment and other network staff to ensure appropriate set up for billing and referring providers
Develop work plans, train users, document current business processes, and work with clinical and business counterparts in support of departmental needs

Fulltime

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Experience in the support field with experience in incident management processes/tools
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
Good written communication
Autonomy, curiosity, rigor
A proactive and reactive attitude / A team spirit and a desire to learn continuously
Ability to analyze and synthesize
Middle English and French
Banking knowledge and functional case analysis skills preferred

Job Responsibility

Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
Take charge of incident management in conjunction with his team manager and other teams involved in the process
Provide ad hoc interventions to limit technical malfunctions
Ensure the processing of requests for daily living and other ad hoc operating requests
Ensure the production of monitoring indicators for banking services within its scope
Ensure the implementation and updating of operational documentation related to the activity
Ensure that the appropriate reports are written with your manager
The service mainly covers the production environment: Ensure daily support activities
User support: requests for information or assistance regarding the use and operation of specific applications
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

IT Service Desk Analyst 1

Alera Group is looking for a IT Service Desk Analyst 1. We are seeking highly mo...

Location

United States , Deerfield

Salary:

50000.00 - 65000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

1-2 years of relevant experience in an IT support role
HDI SCA or CSR, Network+ and/or A+ Certification preferred
Strong understanding of common desktop operating systems, software, and hardware products
Proficiency with VDIs and O365 applications
Solid understanding of Active Directory and/or Azure Active Directory
Experience performing basic network troubleshooting in an enterprise environment is required

Job Responsibility

Technical Troubleshooting & Analysis
Identity & Access Management: Troubleshoot identity issues beyond simple password resets
manage user accounts in Active Directory and Azure Active Directory
Network Diagnostics: Perform first-level network troubleshooting in an enterprise environment
Application & VDI Support: Provide support for standard software/applications and various insurance management systems
Hardware Root Cause Analysis: Provide support for PCs and peripherals such as printers
Operational Excellence & Documentation
Ticket Lifecycle Management: Utilize the company’s ticket tracking system to document customer contacts, issues, and requests
Escalation & Resolution: Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
Knowledge Sharing: Share knowledge with customers and colleagues by submitting detailed knowledge articles

What we offer

medical, dental, life and disability insurance, 401k, generous paid time off

Fulltime

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Application Support Analyst 1

BlackLine

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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Application Support Analyst 1

BlackLine

Location:Mexico , Mexico City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 18, 2026

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Location:
Mexico , Mexico City

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Contract Type:
Not provided

Job Posted:
January 18, 2026