Application Support Analyst 1 (Customer Service) Job at BlackLine (Mexico City)

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Application Support Analyst

We are seeking an Application Support Analyst to join a collaborative service de...

Location

United States , Cedar Rapids

Salary:

55000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Experience in application support, technical support, or service desk support
Background supporting proprietary software or third-party software applications
Strong knowledge of: Windows operating systems, SQL Server, Microsoft Office, especially Excel
Ability to review and interpret client data files for troubleshooting purposes
Strong communication skills and a customer-service mindset
Comfortable working onsite full time in a team-oriented environment

Job Responsibility

Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications
Troubleshoot and resolve software, system, and user issues in a service desk environment
Support clients through remote connections and direct user interaction
Analyze client data files to identify issues and determine next steps
Assist users with Windows-based software and Microsoft Office applications, particularly Excel
Support software connected to paper scanning devices and related workflows
Document issues, resolutions, and support activity through ticketing systems
Collaborate with peers on the service desk and escalate issues when needed

What we offer

Bonus
Benefits (medical, vision, dental, life and disability insurance)
401(k) plan
Free online training

Fulltime

Support Analyst - Customer Advisor

We are looking for a Software Customer Support Analyst to join our team here at ...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Familiarity with web-based software, CRM systems, and ticketing platforms (e.g., Zendesk, Jira, Google Suite and Microsoft Office)
Basic understanding of APIs, databases and software integrations is advantageous
Excellent verbal and written communication skills with the ability to simplify technical concepts
Customer-focused mindset with a friendly and professional demeanour
Strong analytical and troubleshooting skills
Ability to manage and prioritize multiple tasks effectively
Experience in a software support or similar technical role (1-2 years minimum preferred)
Previous experience in real estate, SaaS, or property technology sectors is a plus
Experience with HTML coding is a plus
A degree in Computer Science, IT, or a related field

Job Responsibility

Respond to support requests via email, phone, or ticketing system, ensuring timely resolution of issues
Diagnose, troubleshoot, and resolve technical software issues related to Alto Software Groups applications and platforms
Escalate complex cases to the relevant technical teams when necessary, ensuring all details are documented
Provide clear, step-by-step guidance to non-technical users
Build strong customer relationships through effective communication and a proactive approach to resolving issues
Collect and analyse user feedback to suggest improvements in software features
Prioritise based on internal Service Level Agreement and KPIs
Monitor system performance and report anomalies or outages to the appropriate teams
Contribute to the development of FAQs, knowledge bases and user guides
Work with cross-functional teams (engineering, product, customer service) to improve system performance and usability

Fulltime

Support analyst - customer advisor

We are looking for a Software Customer Support Analyst to join our team here at ...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Familiarity with web-based software, CRM systems, and ticketing platforms (e.g., Zendesk, Jira, Google Suite and Microsoft Office)
Basic understanding of APIs, databases and software integrations is advantageous
Excellent verbal and written communication skills with the ability to simplify technical concepts
Customer-focused mindset with a friendly and professional demeanour
Strong analytical and troubleshooting skills
Ability to manage and prioritize multiple tasks effectively
Experience in a software support or similar technical role (1-2 years minimum preferred)
Previous experience in real estate, SaaS, or property technology sectors is a plus
Experience with HTML coding is a plus
A degree in Computer Science, IT, or a related field

Job Responsibility

Respond to support requests via email, phone, or ticketing system, ensuring timely resolution of issues
Diagnose, troubleshoot, and resolve technical software issues related to Alto Software Groups applications and platforms
Escalate complex cases to the relevant technical teams when necessary, ensuring all details are documented
Provide clear, step-by-step guidance to non-technical users
Build strong customer relationships through effective communication and a proactive approach to resolving issues
Collect and analyse user feedback to suggest improvements in software features
Prioritise based on internal Service Level Agreement and KPIs
Monitor system performance and report anomalies or outages to the appropriate teams
Contribute to the development of FAQs, knowledge bases and user guides
Work with cross-functional teams (engineering, product, customer service) to improve system performance and usability

Fulltime

Application Support Analyst

Join us as an Application Support Analyst. At Barclays, we don’t just adapt to t...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Cloud/Openshift
Core Java/Java script
UNIX and SQL
ITIL v3 Foundation qualified
AWS Certifications preferred
AWS Cloud
Shell script
Python
Wily
Splunk

Job Responsibility

Perform the following subset of ITIL aligned functions, Incident Management, Problem Management, Change Management
Drive for the resolution of all Incidents relating to the relevant product area, to return product service to customers as quickly as possible
Lead the investigation into root cause analysis of major incidents to minimize their impact on the business operations
Contribute to service improvement plans for products within scope
Ownership of the overall Problem Backlog and partner with BTB teams for the development of a Release Strategy to deliver Service Improvements
To establish strong relationships across the Contact Centre organisation in order to develop effective applications and work in a fully collaborative way an as per the Agile Delivery Methodology
Ensures the Service Introduction process is carried out for all new services
Shift and or Oncall support (approx. rota 1 in 4 weeks)
Apply knowledge and skills in their specific product area in their everyday work to support the Application Support Lead
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

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Application Support Analyst 1 (Customer Service)

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