Application Support - Senior Analyst, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Rates E-Trading production Support team provides core technical support to the Rates Fixed Income Trading Desks for EMEA. The key areas of expertise within the team include product pricing & analytics, risk and PnL management, order and offer management, and market trade execution systems. Successful candidates will have the chance to learn both the business side of these areas, and also about the technologies which support them. You will also work closely with other technology teams for support of the associated infrastructure and process components.

Job Responsibility:

Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support
Ensure correct pricing of instruments
Dealing with Risk & PnL Issues reported by users
Dealing with trade execution & processing / booking
Work within the 24x7 rota, this is on an “on-call” basis
Manage customer relations when dealing directly with both internal and external users of the systems
Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)
Diagnosis and resolution of users issues and escalation of problems using the problem management tools
Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics
Understanding and documenting business requirements
Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring
Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Requirements:

Working knowledge of Sybase SQL
Working knowledge of UNIX (Solaris/Linux)
Basic Business knowledge/ understanding of financial markets and products
Coding / scripting experience preferable (any language)
Experience with real-time monitoring systems such as ITRS Netagent
Strong analytical skills & attention to detail
IT (spreadsheet/analytical/modeling skills)
Positive attitude and keen to learn
Good communication and interpersonal skills
Ability to work under stress and time constraints
Job scheduling tool such as Autosys
Issue tracking and reporting using tools such as JIRA
Knowledge/ experience of problem Management Tools
Good all-round PC skills

Nice to have:

Basic Business knowledge/ understanding of financial markets and products
Coding / scripting experience preferable (any language)
Experience with real-time monitoring systems such as ITRS Netagent
Job scheduling tool such as Autosys
Issue tracking and reporting using tools such as JIRA
Knowledge/ experience of problem Management Tools
Good all-round PC skills

What we offer:

Award winning pension scheme
Life assurance
Private medical insurance with BUPA healthcare
Competitive maternity, paternity and adoption leave scheme
Option to divert saver and company match contributions to student loan
Lifestyle benefits including
on site restaurant and coffee shops, online shopping and concierge service and subsidized clubs and societies
Corporate discounts, memberships and a range of additional extras
Vast range of diversity networks and on site multi faith room

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support - Senior Analyst