Application Support

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Application Support Specialist

Novidea is looking for a skilled and results-driven technical support specialist...

Location

United Kingdom

Salary:

Not provided

Novidea

Expiration Date

Until further notice

Requirements

2+ years of customer support experience in a software/SaaS environment
Proven experience supporting Salesforce-based applications
Salesforce Administrator Certification is required
Solid technical background
Experience in corporate technical support, applying customer service principles and best practices
Experience in the insurance industry (highly advantageous)
Adept at multitasking
Capable of independent work
Thrives in a fast-paced environment and adapts to shifting priorities
Strong problem-solving skills and ability to diagnose issues in a timely manner

Job Responsibility

Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
Gathering and analyzing customer information to accurately diagnose and resolve issues
Documenting all customer interactions and ensuring timely follow-ups
Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
Performing installations and configurations of both the Novidea system and Salesforce
Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
Ensuring excellent communication with customers, providing clear and timely updates on issue resolution

Fulltime

Application Support Specialist

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS compan...

Location

Salary:

Not provided

Referral Rock

Expiration Date

Until further notice

Requirements

Advanced HTML (DOM, Forms)
Client-side browser JavaScript
Use of browser console to analyze pages and debug
Use of APIs and webhooks with tools like Postman and Request Bin
3+ years experience

Job Responsibility

Triage tech support requests
Debug and find solutions for customer technical issues
Directly assist customers with technical solutions on Zoom calls
Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos

What we offer

Benefits available for US-based Employees

Fulltime

New

Product Support Specialist

We’re looking for a dedicated and technically-minded Product Support Specialist ...

Location

Canada , Markham

Salary:

Not provided

Randstad

Expiration Date

December 21, 2025

Requirements

2+ years of experience in technical or application support, ideally in a software/SaaS environment
Strong interpersonal and communication skills
A problem-solving mindset with a keen attention to detail
Familiarity with support tools and ticketing systems (e.g., Zendesk, Jira, Freshdesk)
Working knowledge of: Windows environments and services (e.g., IIS, server permissions)
Basic networking concepts (IP addresses, firewalls, ports)
Relational databases and data validation (SQL experience is a plus)
Web technologies like HTML, CMS, or system integrations

Job Responsibility

Serve as a trusted advisor to clients by troubleshooting software and system issues quickly and professionally
Build strong working relationships with end users, understanding their business needs and guiding them through effective solutions
Provide “how-to” assistance on configurations, product usage, and troubleshooting across modules like billing, scheduling, inventory, or accounting
Log support tickets clearly and thoroughly
escalate complex issues to Tier 2/3 teams when needed
Replicate customer issues in test environments to identify potential software bugs
Share client feedback and recurring issues with internal teams to improve the product
Contribute to support documentation, FAQs, and best practice guides to empower users
Participate in an on-call rotation to ensure extended support coverage (as needed)

What we offer

Be a key player in ensuring long-term client satisfaction and retention
Collaborate closely with both clients and internal teams (QA, product, development)
Gain exposure to ERP, POS, and SaaS platforms used by businesses across North America
Grow your career in a stable, client-first company that values empathy, accountability, and knowledge-sharing
Remote flexibility with opportunities for internal progression into training, QA, or product roles

Fulltime

!

Solutions Analyst

We are seeking a Solution Analyst with proven experience in SaaS-based customer ...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Proven experience in SaaS-based customer and technical support environments, particularly within clinical environments
Strong understanding of clinical workflows and business processes in long-term care or medical facilities
Demonstrated problem-solving skills and ability to manage customer expectations
Excellent written and verbal communication skills
Comfortable in fast-paced, high-demand environments
Quick learner with strong technical aptitude
Detail-oriented, analytical, patient, and an active listener
High level of customer focus and empathy
Experience collaborating with cross-functional technical teams
Experience supporting and troubleshooting web-based SaaS applications

Job Responsibility

Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
Troubleshoot technical issues through log analysis, research, and problem recreation
Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
Leverage and contribute to the internal knowledge base to improve support efficiency
Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

New

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
Experience with direct end-user support in a customer service role
Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team-based environment

Job Responsibility

Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
Implement, manage, and support desktop and Software as a Service (SaaS) application systems
Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
Participate in on-call rotation for after-hours IT support
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
Provide periodic reports to management
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency

Application Support - SAAS

Randstad

Location:
Canada, Longueuil

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 20, 2025

Expiration:
January 18, 2026

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