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Application Supp Engineer I

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Aflac

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Location:
United States , Columbus

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

64000.00 - 84000.00 USD / Year
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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need.

Job Responsibility:

  • Respond promptly and professionally to customer inquiries through multiple channels
  • Troubleshoot and resolve technical issues using logs, monitoring data, and diagnostic tools
  • Escalate unresolved or complex issues to senior team members or development teams when required
  • Execute standard operating procedures during incidents to minimize disruption and restore service
  • Update and maintain operational runbooks and internal knowledge bases with clear, concise information
  • Document incidents and resolutions in ticketing systems to support knowledge reuse and transparency
  • Work closely with cross-functional teams, such as developers, infrastructure, and QA, Business units and External Customers to resolve issues
  • Lead clear communication during active incidents to manage expectations and minimize confusion
  • Assist in the resolution of deployment issues and apply temporary workarounds when needed
  • Contribute to internal knowledge sharing through documentation and participation in team sessions
  • Support training initiatives by sharing best practices and process improvements
  • Analyze recurring issues to identify root causes and propose process enhancements
  • Participate in initiatives that improve team efficiency, service quality, and customer satisfaction
  • Write basic SQL queries to retrieve data for troubleshooting and analysis
  • Assist with data validation and support reporting requests related to application support
  • Liaise with stakeholders to understand business impact and urgency, adjusting prioritization to meet service expectations
  • Performs other duties as required

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, Business Administration or related field
  • Zero to 2+ years of application support experience
  • Or an equivalent combination of education and experience

Nice to have:

  • Knowledge of state and federal FMLA regulations
  • Paid Family and Medical Leave experience
  • Knowledge of medical disability management
What we offer:
  • Medical, dental, and vision coverage
  • Prescription drug coverage
  • Health care flexible spending
  • Dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • Annual bonuses
  • Opportunity to purchase company stock
  • 11 paid holidays annually
  • Up to 20 days PTO
  • State-mandated sick leave (if eligible)
  • Other leaves of absence (if eligible)

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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