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Application Specialist

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Magentus

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Location:
Australia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Application Specialist is responsible for engaging with customers and internal stakeholders to investigate and resolve service requests. This role ensures timely resolution of issues, clear documentation, and strong communication while supporting application performance and customer satisfaction.

Job Responsibility:

  • Provide high-quality customer service and technical application support
  • Investigate and replicate reported defects and document findings for the development team
  • Troubleshoot issues and provide solutions for existing applications
  • Maintain detailed documentation and updates within the service desk ticketing system
  • Work with internal and external stakeholders to gather and document business and non-functional requirements
  • Take ownership of assigned service tickets through to resolution

Requirements:

  • Degree or tertiary qualification in Information Technology, Business Administration, Applied Science, or a related discipline
  • Experience in application support or technical support environments is desirable
  • Experience using service desk or development tools such as Jira and Confluence is advantageous
  • Previous experience in the health sector is highly desirable
  • Ability to manage multiple priorities in a fast-paced technical support environment
  • Strong communication skills and ability to work under pressure
  • Proactive and collaborative team player
  • Highly customer-focused with a commitment to service excellence
  • Operates with integrity, tact, diplomacy, and empathy when working with stakeholders

Nice to have:

  • Experience in application support or technical support environments
  • Experience using service desk or development tools such as Jira and Confluence
  • Previous experience in the health sector
What we offer:
  • Flexible work options to support work-life balance
  • Learning and development programs to grow your career
  • A supportive, inclusive team culture
  • Opportunities to work across departments and expand your skills
  • A purpose-driven company where your work truly matters

Additional Information:

Job Posted:
March 21, 2026

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