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Proclinical is seeking a motivated, multinational team of IP experts, technical trainers and qualified scientists. As a Customer Success Specialist, you provide pre- and post-sale technical training and product consulting to users.
Job Responsibility
Preparing and delivering training materials across various formats for user meetings, conferences, customer visits, and virtual sessions
driving growth, retention, cross-selling, and customer penetration through product and services expertise
Providing technical product demonstrations and training for customers and internal staff
Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples
Creation and delivery of technical instructions and demonstrations for pre- and post-sale support, workshops, user meetings, technical conferences, and remote or in-person customer meetings
Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales
Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales
Requirements
Language Proficiency: excellent command of English and French
proficiency in additional European languages is highly desirable
Educational Background: Bachelor's degree in natural science with a strong foundation in chemistry and associated disciplines
an advanced degree is preferred
Preferred Expertise: Specialization in Pharmaceutical Chemistry, Biological Drug Discovery or Material Science
Communication & Presentation Skills: Exceptional ability to present complex scientific concepts, communicate product content effectively, and address inquiries with confidence
Technical & Industry Expertise: Proven experience in supporting scientific and intellectual property solutions, with a strong ability to articulate application-specific value propositions addressing user challenges
Nice to have
proficiency in additional European languages is highly desirable